Data & Analytics

Boston -- Japanese retailer Yummie House is piloting a new mobile rewards solution at 10 stores in Shanghai, China. Yummie House is using a joint application from Appconomy and ByteLight that combines the cloud-based Appconomy Platform mobile marketing platform solution with ByteLight light field communication (LFC) technology.

PEORIA, Ill. — Kwikee, a leading provider of free product images as well as nutrition and ingredient information, has created an application programming interface for retailers and e-commerce developers that need information for consumer products. 

The Kwikee API will provide companies with a trusted source of accurate product information and images from the thousands of brands who pay for their product content to be represented in Kwikee's database.

NEW YORK — Lower sales, weaker margins and higher costs at the Jones Group translated into a $3.4 million loss for the second quarter ended July 6, compared to a profit of $8.1 million in the year-ago period.

Revenue decreased 1.1% to $845.6 million from $855 million for the second quarter of 2012. Analysts estimated revenues of $832.06 million for the quarter. One bright spot for Jones Group was an almost 21% year-over-year increase in wholesale jeanswear sales.

Coldwater Creek, a leading multichannel retailer of women’s apparel, jewelry and accessories, is leveraging Alliance Data Systems Corporation’s Retail Services business to expand its co-branded credit card program and launch a Coldwater Creek private-label credit card program. 

Sandy Springs, Ga. -- Online consumers in the United States are motivated by the ability to conduct transactions across multiple channels with convenience and positive shipping experiences. These are two of the key findings of a new study from UPS and comScore, “Pulse of the Online Shopper.”

West Bridgewater, Mass. -- Shaw’s plans to close six of its 34 stores in New Hampshire by Sept. 2, the Associated Press said.

Dallas -- PeopleAnswers announced a software licensing agreement for David’s Bridal to use the PeopleAnswers HR-focused business solution to improve in-store sales performance with higher quality team members.

By John Orr, [email protected]

Passive-aggressive, unengaged employees just aren’t that into your customers. Worse, they might be taking it out on customers, whose experience sends them to competitors. Contrast that with the upside of having an engaged staff happy at their jobs and going out of their way to treat customers well.

By Tom Friedman, [email protected]

New York -- Coach Inc. on Tuesday reported a 12% drop in net income in its fourth quarter amid weaker same-store sales in North America, and also said it would sell its Reed Krakoff business to a group led by Reed Krakoff, who will depart the company as executive creative director when the deal is completed.