Data & Analytics

Against the backdrop of the most digital Christmas ever a new study from technology research firm EKN shows that most retailers don’t believe they are spending enough on the Internet, mobile, business intelligence and analytics.
 
EKN, with sponsorship from Cisco, Earthlink and Tata Consultancy Services, surveyed more than 120 retail information technology executives and uncovered some disturbing findings given the direction in which consumers are leading the retail industry.

Strong third-quarter sales at footwear retailer Finish Line and elevated expectations for the full-year were attributed to the company’s approach to integrated commerce.

Sales for the third quarter ended November 30 increased 22.9% to $364.5 million and same store sales advanced 7.1%. Profits increased to $2.3 million from a prior year loss of $107,000 at the operator 658 athletic footwear stores and 198 branded footwear departments at Macy’s.

New York -- PayPal, a division of eBay Inc. has acquired mobile app developer StackMobile. Experts say the purchase could strengthen eBay and subsidiary PayPal in enabling consumers to pay with mobile devices.

Terms of the deal were not disclosed.

StackMob launched in 2010 and offers a platform and development environment that lets developers build applications for any mobile device

New York -- TXT e-solutions, a leading provider of integrated and collaborative planning solutions, today announced that European footwear brand Camper, has successfully implemented TXT e-solutions’ integrated retail planning software to support its entire retail planning cycle as it continues to expand both online and internationally.

Boston – Massachusetts retail price scanners reportedly operate at a 99.8% accuracy rate. According to the Associated Press, the Massachusetts Division of Standards checked scanners at 98 different stores of 50 retailers across a wide range of verticals and discovered five overcharges out of about 2,800 individual price scans.

New York -- While retail and consumer organizations have made significant security improvements, they have not kept pace in today’s business environment and are relying on yesterday’s security practices to combat current business threats and risks, according to PwC US’s recently released 2014 Global State of Information Security Survey.

Armonk, N.Y. -- In five years, buying local will beat online. That is one of five predictions that appear on IBM’s eight annual “IBM 5 in 5” forecast, which the company describes as a list of innovations that have the potential to change the way people work, live and interact during the next five years.

Camp Hill, Pa. – Rite Aid reported a solid 15.5% increase in net income during the third quarter of fiscal 2013, to $71.5 million from $61.9 million in the year ago period.  Lower interest expense and lease termination and impairment charges helped drive Rite Aid’s net income growth.

In addition, revenues grew about 2% to $6.4 billion from $6.2 billion, primarily due to a 3.5% increase in pharmacy same store sales. Same-store sales rose 2.3%.

Los Angeles – Beauty, cosmetics and fragrance stores should experience 2.7% growth in sales to $13.1 billion during 2013. Industry revenue is expected to grow at an average annual rate of 0.8% from 2008 to 2013, according to business intelligence firm IbisWorld.

New York – LLBean.com provided the highest-rated customer service of all major online retailers during the month of November 2013. According to the Stella Monthly Ranking from the StellaService customer service analysis firm, L.L. Bean was ranked number one for overall customer service and also in the email customer service area.

SierraTradingPost.com took top honors for phone customer service, Sears.com had the highest ranked shipping customer service and Bloomingdales.com has the best returns customer service.