Data & Analytics

Chicago – Claire’s Stores Inc. had a disappointing third quarter, slightly increasing its net loss to $26.82 million from $25.47 million. A variety of expenses continued to outweigh Claire’s gross profit.

New York – If you were looking for quality call center service from an online retailer during Black Friday or Cyber Monday, then you wanted to shop at L.L. Bean. According to data from analysis firm StellaService, L.L. Bean led in customer service call response time on Black Friday (10 seconds), Cyber Monday (six seconds) and Cyber Weekend (nine seconds).

L.L. Bean actually improved its call center response time compared to its month-to-date average. Other notable findings included:

Chicago - Overall marketing and advertising budgets at leading U.S. retailers will rise by 1.% this year, compared to a decline of .98% in 2013, with 72% of retailers expecting to spend about the same amount on marketing and advertising compared to last year, according to the BDO Retail Compass Survey of CMOs, by BDO USA.

NEW YORK - New York City retailer Hammacher Schlemmer is pioneering what may well be the next evolution of catalog shopping with the launch of what it describes as the “first augmented reality catolog.”

"It's the next best thing to visiting our landmark Manhattan store in person," said Rich Tinberg, Hammacher Schlemmer's CEO.

Evansville, Ind. – Net income dipped to $10.8 million in the third quarter of fiscal 2014 from $10.9 million the same period the prior fiscal year. Net sales fared better, climbing 7% to $254.69 million from $235.77 million, ahead of previously issued guidance.

In a move to showcase its advanced shipping capabilities to holiday shoppers Amazon.com is touting the finer points of its eighth generation fulfillment centers.

The online giant said its eighth generation fulfillment centers embody two decades worth of software and mechanical innovations including extensive robotics technology from Kiva Systems, a company Amazon acquired several years ago.

Seattle  - Santa may have his elves, but Amazon.com has something better to help send holiday gifts on their way: a robot army. The online giant has deployed more than 15,000  robots in 10 next-generation fulfillment centers it has opened across the United States.  

Bentonville, Ark. – Wal-Mart reportedly plans to improve efficiency in its China operation by eliminating 250 jobs, and also open nine new stores and a new distribution center in China by the end of 2014. According to Bloomberg, the positions that will be cut are mostly marketing and merchandising roles, along with some cuts in departments including tax and asset protection.