Data & Analytics

Hanover Direct aligns back-end systems for seamless front-end experience

The days of independent silos, of when the Web, phone, catalog and store could be operated separately each with its own unique customer experiences and fulfillment processes, are behind us. Today’s “always connected” consumers demand a seamless experience from the retailers they shop, regardless of channel. And that seamless experience requires extensive alignment of systems on the back end as well as the front end.

Education is the first step to safety

While debate goes on about the use of technology to reduce the potential for credit card fraud, there are basic operational steps that retailers can take now to protect customer data and minimize risk. And the starting point should be to draw up a statement of standard operating procedures (SOP) for everyone in the organization.

Combating fraud at the POS with chip-based payment systems

The data security breaches at Target and Neiman Marcus have put a white-hot fire under the push for the adoption of microchip-based credit-card technology to replace the traditional (and, many would say, backward) U.S. standard of magnetic strip cards. (The latter store unencrypted customer data on magnetic stripes.) Advocates of the chip cards, which store encrypted customer data on embedded microchips, say their use minimize the risk of data breaches at the POS.

Momentum to continue through 2014

By most accounts, 2013 was a banner year for IPOs. According to Renaissance Capital, a total of 222 companies went public in 2013, marking the best year for the IPO market since 2000. As we predicted in a previous article in Chain Store Age, the retail and consumer products industry played a key role in this IPO activity, accounting for 19 offerings and $8.3 billion in proceeds. This marked a notable increase from the number of offerings seen in 2012 (15) and 2011 (12), according to Renaissance Capital.

Sport Chek has opened a digitally savvy flagship in the largest shopping mall in North America: West Edmonton Mall, Edmonton, Alberta (Canada). The sporting goods retailer has woven interactive technology and digital installations throughout the 80,000-sq.-ft., two-level space, which is designed to offer an enhanced, personalized shopping experience that connects consumers to the sports they are passionate about.

Springfield, N.J. – Village Super Market Inc. reported a 69% decrease in net income during the second quarter of fiscal 2014, compared to the same period in the prior year. Net income fell to $2.8 million from $9.1 million.

Boston -- Online retailer Wayfair has added 170,000 sq. ft. to its lease with Simon Property Group at The Offices at Copley Place in Boston's Back Bay neighborhood. In anticipation of a June 2014 relocation, the additional space brings Wayfair's new office space to a total footprint of 275,000 sq. ft.

Boston – Life is Good is obtaining solutions support through a partnership with Attune Consulting. Since 2007, Life is Good has utilized Attune’s portfolio of business process, technology, training, and support services.

Cape Town, South Africa -- South African retailer Woolworths has implemented MetricStream's Sustainability Performance Management Solution to capture and measure sustainability metrics and indicators around energy, water, soil, and waste management. The solution will also help Woolworths monitor supplier compliance with sustainability guidelines, and optimize the performance of the company's sustainability projects and initiatives.

Cincinnati - Intelligrated is introducing fulfillment execution systems, a new software model from its subsidiary company, Knighted Fulfillment execution systems optimize fulfillment in real time.