Data & Analytics

Atlanta - Hooters of America LLC has activated Sparkfly to enhance and streamline the capabilities of its new HootClub loyalty program. Through the relationship with Sparkfly, Hooters will gain the ability to redeem digital promotions at any location, regardless of which POS technology is used.

Paris – Lacoste has selected Manhattan Associates' Enterprise Order Management solution to orchestrate its omni-channel retail operations and facilitate the company's continued growth. With Manhattan's technology, Lacoste intends to deliver a consistent brand and unified shopping experience to its customers.

New York - The eight-day run up to Easter 2014 fell shy of the previous year’s comparable period by 9.3% in traffic and 8.9% in sales. According to data from retail analytics provider RetailNext, there was a 1.2- percentage-point improvement in conversion, which helped generate a sales decline that was less than the traffic decline.

Hoffman Estates, Ill. – Sears is offering a new service called Get Advice to members of its Shop Your Way omni-channel loyalty program. Shop Your Way members can post online requests for advice on shopping decisions and receive answers from both Sears associates and other loyalty members.

In addition to posting answers, members can also vote on answers they think are the most helpful. The service is designed to generate answers within minutes and currently is only open Shop Your Way members shopping at Sears and not Kmart.

Waban, Mass. - The percentage of large organizations that have reached the two highest levels of customer experience maturity has grown from 6% in 2013 to 10% this year. During the same period, the percentage of companies in the lowest level of maturity has dropped from 40% to 31%, according to a new report from Temkin Group, “The State of Customer Experience Management 2014.”

Other findings include:

Waconia, Minn. - Mackenthun's Fine Foods is rolling out a suite of nutrition tools through a partnership with ShopWell, a personalized nutrition app. Shoppers in Mackenthun's will be able to learn about the health benefits of foods, find healthier alternatives for their nutrition goals, and avoid allergens.

Fremont, Calif. - StyleChat is a new, recently launched smartphone fashion app. The free app allows users to find the latest fashion trends from anywhere online.

Users can then create unique collections, style looks and mix-and-match pieces with items they already have. Consumers can also try on looks on their selfie, and when ready to buy, purchase with one tap.

Ft. Lauderdale, Fla. - Timesly, a facial detection time clock app for iPad, has launched, allowing employees to clock in or out of work by snapping their photo using Timesly’s FaceCheck technology. Now available for download via the App Store, FaceCheck uses the iPad’s camera to detect and hone in on the user, adding their picture to a log of every photo ever captured of that person.

FaceCheck will soon include true facial recognition technology, at no additional cost.

As news surfaced about Netflix increasing its prices to new members (and to existing members in a year or two), Amazon was signing a content licensing agreement with HBO, making Prime Instant Video the exclusive online-only subscription home for select HBO programming.

2Checkout, a global online payments provider, has appointed Shawn Budde as CEO. The hire caps a months-long executive search headed by former CEO Tom Dailey, who continues to serve on the board of directors and is an active investor in 2Checkout.