Data & Analytics

Retailers are mostly meeting the needs of today’s omnichannel customer, but there’s still room for improvement, according to a new study.

The 2015 Omnichannel Fulfillment Special Report by Kurt Salmon analyzed retailers’ peak-season fulfillment plans and realities to uncover successes, challenges and opportunities for this year.

Hong Kong – Alibaba Group Holding Ltd. has appointed Yu Yongfu as president of the company’s online marketing unit, Alimama, to spearhead the business into new areas of growth. Yongfu joined Alibaba Group in June 2014 to lead the company’s mobile business unit.

Prior to joining Alibaba Group, Yongfu was chief executive of Chinese mobile browser company UCWeb. UCWeb was acquired by Alibaba Group in June 2014. Yongfu will begin his new position today and will report to Daniel Zhang, Alibaba Group’s COO.

By Rich Thompson, JLL
 
Port problems on the West coast are giving retailers more than just a headache; it’s more like a severe case of sea sickness. But diversifying supply chain strategies can take the edge off.

New York -- Technology is both disrupting and revitalizing retail, according to a new report by Fung Business Intelligence Centre Global Retail & Technology (FBIC).

The Woodlands, Texas -- Conn’s Inc. on Tuesday reported a bigger-than-expected 44% decrease in its fourth-quarter profit amid ongoing problems with its credit-financing business. The retailer said it is exploring a sale of all or a portion of its loan portfolio and will stop selling video game products, digital cameras and certain tablets. It also said it remains on track to open 15 to 18 stores this year.

For the fourth quarter ended Jan. 31, Conn’s reported a profit of $15.5 million, down from $27.7 million in the year-ago period.

Home Depot, which was hit by a widely publicized data breach in 2014, has reportedly hired its first chief information security officer, according to the Wall Street Journal.

Atlanta-based Home Depot Inc. has appointed former Time Warner and Visa executive Jamil Farshchi to the new position of chief information security officer (CISO), according to the Journal.

The move comes months after the home improvement retailer said its payment systems were breached at some 2,200 U.S. and Canadian stores.

Orlando, Fla. – Store expansion is a wonderful thing, but effectively keeping up with recruiting and hiring the employees who staff new stores is not always easy. Twistee Treat, a rapidly growing, 15-store specialty ice cream retailer, is using video HR technology from JobOn to facilitate hiring and recruiting at remote locations.

Aliso Viejo, Calif. – Global e-commerce site Rakuten.com is now accepting Bitcoin as payment by integrating Bitnet’s payment processing platform. Rakuten.com merchants will obtain guaranteed payment, instant global reach with no cross-border fees or chargebacks, with a transaction fees less than that of credit cards.

Rakuten.com shoppers will receive full consumer protection, including multi-sig escrow services for high-value items.