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Consumers using social media for positive feedback to brands
New York -- Consumers are predominantly using social media as a tool to give positive feedback, according to eDigitalResearch. Of the 2,000 consumers surveyed who have used social media to contact a brand in the past year, 6% have used social media to send positive feedback about a company compared to 2% who said they have used this touch point to send a complaint.
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Combatant Gentlemen using real-time video chat platform
Miami -- Online menswear retailer Combatant Gentlemen has launched a video chat solution on their website that allows customers to shop alongside a personal stylist.
Using a real-time communication tool from video-chat based startup LiveNinja, online Combatant Gentlemen shoppers can chat with a knowledgeable stylist for advice and style recommendations directly on Combatgent.com.

