Data & Analytics

First Data Corporation has bolstered its senior leadership team as part of its ongoing transformation from a payments processor to a collaborative technology company and solutions provider for merchants and financial institutions around the world.

The company promoted two executives to new roles: Barry McCarthy to lead four strategic businesses including the STAR Network and Sanjiv Das to lead First Data’s international business. The company has also brought in two new hires: Andrew Gelb to lead the financial services business and Adam Rosman as general counsel.

Twitter is giving over every message ever tweeted to the data scientists at the Massachusetts Institute of Technology’s famed Media Lab. The social media giant is also giving $10 million (throughout a five-year period) to fund the new Laboratory for Social Machines (LSM), which will be based at the Media Lab.

The new initiative aims to build new tools that will analyze and enable communication on social platforms. Twitter will provide full access to its real-time, public stream of tweets, as well as the archive of every tweet dating back to the first.  

Bentonville, Ark. – Walmart  is testing a concept where shoppers order their groceries online, schedule a pick-up time, and then pick up their order at the Walmart Pick-up Grocery depot in as little as two hours without having to leave their car, according to local CBS affiliate KFSM-TV 5News. Shoppers also can schedule a pick-up three weeks in advance. The pilot Pick-Up Grocery location is in the chain’s hometown of Bentonville, Arkansas.
 

London – Amazon.com ranks first in end-to end customer experience across key digital channels including websites, mobile sites and apps. According to the latest EChannel Retail Benchmark report from EDigitalResearch, Amazon tops the benchmark study due to their core multichannel functionality, especially across the search and purchase sections of the customer journey.

Lewisville, Texas - Consumers are still sensitive to price, so they're willing to drive at least five-to-10 minutes out of their way to get a better deal. According to the new Parago shopper study "Ring Up More Holiday Sales," 81% of consumers would drive five to 10 minutes out of their way for a $10 rebate on a $50 item.

Dallas - 7-Eleven has selected the Raid 7 software solution from WeDo Technologies for the retailer's Mexican operations. With more than 1,700 stores across the country, 7-Eleven México needed an enterprise business software suite to deliver end-to-end visibility and control of its retail processes; analyzing and identifying risks and monitoring and controlling deviations.

San Francisco - Only one-in-nine marketers use advanced cross-channel attribution methods, and among those using attribution, 28% still use single click methods. According to a new survey of 106 advertisers, agencies, and analytics professionals in the U.S. and Europe performed by Forrester Consulting for predictive marketing software provider Kenshoo, advanced marketers use sophisticated multi-touch attribution models to inform a broad array of strategic and tactical decisions in more detail and with more speed.

West Des Moines, Iowa - Hy-Vee will deploy the Retail 20/20 exception reporting solution from Agilence Inc. The grocery chain will use the solution to improve operations and reduce shrink.

"While looking for a solution we were keen on finding one that could help us improve our in-store operations, while also making exception reporting a priority," said Darren Baty, senior VP and CIO, Hy-Vee. "After seeing Retail 20/20 in action it became clear that we would be able to reduce shrink and improve our front end with this tool."

London – The Dynamic Action retail decision intelligence application from OrderDynamics now incorporates offline and online store data to provide a comprehensive omni-channel view of products, customers, channels and marketing. The OrderDynamics commerce suite, with Dynamic Action’s newest capabilities at the core, identifies opportunities for retailers to achieve this type of omni-channel functionality:

• Re-allocation of stock between stores and warehouses.

Ottawa, Canada – Price intelligence technology provider 360pi, is collaborating and integrating with IBM to facilitate more automated and dynamic pricing for joint customers. The resulting solution leverages 360pi’s real-time price intelligence for exact and “like” products within IBM’s cloud-based omnichannel pricing platform.