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Data & Analytics

  • Solution launched to drive online traffic into physical stores

    A new technology platform has been launched with a very specific goal: to help retailers convert their online browsers into shoppers at their brick-and-mortar stores.


    The solution, a scalable SaaS platform from Brickwork, is designed to elevate the customer experience from site to store. It seeks to revolutionize the online “store locator” function by enriching the data and content around physical locations for brands with hundreds, and even thousands, of locations.

  • Study: Holiday delivery performance worsens

    Delivery performance in the first half of December may land many providers on the naughty list.

    According to analysis of what more than 130,000 shoppers said in surveys about on-time deliveries of their full orders between Dec. 1 - Dec. 15 by Bizrate Insights, a division of Connexity, time is not on their side.

    Bizrate Insights data indicated on-time delivery rate went from 93.3% on Tuesday, Dec. 1 to 89.9% on Tuesday, Dec. 15. There were small day-over-day spikes in on-time delivery rate on Saturday, Dec. 5, Tuesday, Dec 8 and Friday Dec. 11.

  • Get ready for 'Super Saturday'

    Shoppers are expected to turn out in droves this coming Saturday (“Super Saturday”) and also on Sunday, the last weekend before Christmas.

  • Study: Omnichannel experience has a ways to go

    Retailers need to improve several aspects of their omnichannel customer engagement strategies if they want to truly satisfy customers.

  • Microsoft turns store into digital showroom

    Microsoft introduced its HoloLens interactive 3-D virtual reality platform at the beginning of 2015. So far, it has not entered wide use among consumers or businesses.

    According to The Verge, Microsoft is promoting HoloLens with a HoloLens Experience Showcase live demo area in its New York flagship store.

    Read more by clicking here.

  • Rite Aid Q3 revenues up 21.8%, calls special meeting to decide WBA merger

    Rite Aid on Thursday reported revenues of $8.2 billion, up 21.8%, for its fiscal third quarter ended Nov. 28, 2015.

  • The cloud offers Dylan’s Candy Bar sweet growth possibilities

    An information technology modernization effort at innovative candy retailer Dylan’s Candy Bar saw the company convert to the cloud and now the sky’s the limit.

  • The dark — and costly — side of holiday returns

    Return fraud during the holidays is a growing problem for retailers—and also an extremely expensive one.

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