Data & Analytics

Retailers need to improve several aspects of their omnichannel customer engagement strategies if they want to truly satisfy customers.

Microsoft introduced its HoloLens interactive 3-D virtual reality platform at the beginning of 2015. So far, it has not entered wide use among consumers or businesses.

According to The Verge, Microsoft is promoting HoloLens with a HoloLens Experience Showcase live demo area in its New York flagship store.

Read more by clicking here.

An information technology modernization effort at innovative candy retailer Dylan’s Candy Bar saw the company convert to the cloud and now the sky’s the limit.

Return fraud during the holidays is a growing problem for retailers—and also an extremely expensive one.

Holiday shoppers who need a friendly ear while looking for products online may want to check out Newegg.com.

Going into the final stretch of the holiday season, a majority of Americans are far from finished with their holiday shopping.

Seventy-three percent (73%) plan to shop last minute (vs. 79% in 2014), as most wait to find the best deals (44% vs. 46% in 2014), according to the latest American Express Spending & Saving Tracker.

Other reasons consumers are shopping last minute include trying to save up until they have enough money (22%, on par with 2014) and difficulty finding the time to shop (20% vs. 16% in 2014).

Rapidly growing extreme value retailer Five Below could see its share price improve in the coming months as it is added to an important market index.

Five Below will join the S&P SmallCap 600 index effective after the close of trading on Friday, Dec. 18. The change is noteworthy for Five Below because such moves offer trigger increased buying of the company’s shares by funds that track the performance of the index which the company is joining. Five Below replaces UIL Holdings which merged with Iberdrola USA.