Data & Analytics

Plug and Play brings together retailers and start-ups that offer specific technology and expertise that can relieve merchants’ pain points. Chain Store Age’s Customer Disruption newsletter provides a Q&A with the CEO of one of those companies in each issue. This time, the spotlight is on Arie Shpanya of Wiser.

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Washington, D.C. – The National Retail Federation (NRF) is publicly supporting the House Energy and Commerce Committee’s consideration of the Data Security and Breach Notification Act. In a public statement, Mallory Duncan, senior VP and general counsel NRF, said strong tools are needed to combat criminal breaches.

Portland, Ore. – Opt-in rates among consumers for push notifications from retail apps are on the decline. A new study from Urban Airship shows that average opt-in rates for retail apps fell to 37% in 2014, compared to 46% in 2013.

In 2014, retail apps doubled their notification send volume on the key shopping days of Thanksgiving, Black Friday and Cyber Monday, and consumer response rates also doubled, despite the majority of those notifications being general sales promotions sent to all users.

Boise, Idaho -- Merchants are not keeping pace with the growth of mobile when it comes to fraud and mobile payment adoption, according to a study by Kount, CardNotPresent.com and The Fraud Practice.

The third annual Mobilr Payments & Fraud Survey revealed that retailer awareness is not keeping pace with mobile fraud growth, and the support for the mobile channel is not meeting predictions and expectations as reported by respondents in previous years’ surveys.

Seattle – Nordstrom came out on top in a study that ranked the social media performance of department stores by digital marketing analytics company Rival IQ. The Rival Results Index (RRI) for High-end Department Stores scored 12 department stores based on their social media performance during first quarter 2015. Macy’s followed Nordstrom in the overall rankings, with Harrods (London), Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman rounding out the top five.

Bonn, Germany – An estimated 50 billion devices will be connected to the Internet by 2020 compared to 15 billion today, according to a new trend report from DHL Inc. and Cisco.

Minneapolis – Target Corp. is reportedly nearing a $20 million settlement with MasterCard to cover costs related to the retailer’s 2013 data breach. According to the Wall Street Journal, the settlement would pay for the cost of reissuing payment cards and some fraud that resulted from improper use of consumer data.

Sources indicate Target and MasterCard have been negotiating for months. TJX paid a similar sum to MasterCard to settle costs from a 2008 data breach.
 

Washington, D.C. - The Retail Industry Leaders Association (RILA) is publicly supporting the Data Security and Breach Notification Act of 2015.

In advance of the Energy and Commerce Committee’s markup of the bill, RILA released a statement saying retail and grocery industries have long been in support of a federal data breach notification and data security law that sets a single national standard.

Indianapolis – Lids Sports Group is upgrading to a new Oracle Retail POS solution that will simplify administration and the user experience for the more than 50 different POS screen and receipt configurations for the retailer’s partner brands. These include major college and pro teams, as well as the nearly 200 Locker Room-branded stores in Macy’s locations.

Houston – Mattress Firm is partnering with cloud-based customer experience optimization platform InMoment to operate its customer satisfaction program. Mattress Firm will utilize the InMoment Experience Hub to capture customers’ first-hand experiences with the brand.