Data & Analytics

Chain Store Age recently spoke with Vishwa Chandra, VP of retail accounts for Instacart, to get a better sense of the current and future state of online delivery.

What is driving growing consumer interest in online delivery?

Retailers have yet to make a major move toward EMV compliance, but that doesn’t mean they are ignoring the need to secure card-based transactions.

According to a new special report from Boston Retail Partners, “Payment/Data Security in an Omnichannel World,” only 10% of retailers are performing EMV-enabled transactions that are working well, with another 12% saying their EMV-enabled transactions need improvement.

Market uncertainty around the world is taking a toll on retail CFOs confidence in the future.

That’s according to a new BDO U.S.A. survey in which retail CFOs predict a 3.4% increase in total sales for 2016. It’s the second consecutive year that the total store sales projection has dipped since the spike to 5.1% in 2014.

In addition, a notable decline in the number of CFOs expecting consumer confidence to increase this year was also revealed, which dropped nearly 50% year over year.

Photo: Doug McMillon, president and CEO, Wal-Mart Stores, Inc.

The commercial real estate community is somewhat of a paradox. For an industry that is literally built on the premise of creating new and exciting destinations, there is a tendency to do things the way they have always been done.

The surge in fraudulent e-commerce transactions which was predicted in the wake of U.S. EMV compliance may already be happening.
 
According to the new Online Fraud Index from payment platform provider Pymnts.com and security technology vendor Forster, fraud attacks on U.S. online retailers rose 163% during the first three quarters of 2015. Interestingly, this large increase in online fraud preceded the Oct. 1, 2015 EMV mandate, although many retailers had already begun or even completed EMV compliance efforts during that time.
 

Although not many consumers are currently shopping for groceries online, those who do are likely to be repeat customers.

According to “The 2016 Online Grocery Shopper,” a survey of more than 500 U.S. online consumers from Toronto-based grocery technology provider Unata, 8% of consumers bought groceries via Internet in 2015.

However, 93% of those shoppers said they are “likely” or “very likely” to buy groceries online in 2016.

It has been roughly four months since the Oct. 1, 2015 liability mandate for U.S. retailers to adopt EMV – how much progress has been made?