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Data & Analytics

  • DIY chain leads online home appliance retailers

    The top-ranked home appliance e-commerce website has been identified.

    According to the new J.D. Power 2015 Appliance Shopper Website Evaluation Study, Lowe's ranks highest among appliance retailer websites, with a score of 848 out of 1,000, up by nine points from 2014.

  • RILA urges chip and PIN

    The upcoming Oct. 1 deadline for retailers to accept EMV-compliant, chip-based payment cards or face increased fraud liability mandates that retailers read card information stored in chips. However, the mandate does not specify whether the card be further verified by a PIN number or customer signature, and the Retail Industry Leaders Association (RILA) has a clear preference.

  • Lakeshore Learning not kidding about store experience

    Lakeshore Learning Materials, a Carson, California-based specialty retailer of educational materials with about 60 stores nationwide, is taking a smart approach to customer service. The company has selected and implemented Aptos (formerly Epicor Retail) solutions to help streamline and mobilize store operations, and support cross-channel order management and customer engagement.

  • Starbucks mobilizes customers nationwide

  • Kohl’s kicks up omnichannel efforts; piloting same-day delivery

    Kohl’s has been busy on the omnichannel front during 2015, and the retailer is now taking its efforts into high gear.

    On Tuesday, the retailer announced several new omnichannel shopping tools, and said it will also pilot same-day delivery in select markets.

  • Case Study: How to save millions in energy costs

    Learn how Saks Fifth Avenue reduced its energy use by 23% and saved millions of dollars—with no adverse impact on the customer experience — at a Webinar on Thursday, September 24, 2015, at 2 p.m. (EST). Hear first-hand how Saks is adding to its bottom line by reduced energy consumption.

    Gary Levitan, senior manager of energy and utilities for Saks’ parent Hudson’s Bay Company will explain how the retailer used data to win budget approval for energy efficiency projects — and build longer-term energy plans.
    


  • Report: EMV will double online retail fraud

    A new survey reinforces what many already know: EMV makes in-store fraud much harder, but it drives would-be criminals online.

    Based on the experience of other predominantly English-speaking nations that switched to EMV-compliant payment cards, terminals and processors, online retail fraud will more than double in the U.S.

    According to a new infographic from online fraud prevention technology provider Trustev, online retail fraud will rise 106% in the U.S. in the first three years after the Oct. 1 EMV compliance deadline.

  • Report: Target in new push away from tech outsourcing

    Don’t assume that the layoff of 275 IT employees in August 2015 by Target Corp. means the retailer is reducing its focus on in-house technology operations. According to the Wall Street Journal, the layoffs actually set the stage for a big push away from IT outsourcing and toward hiring 1,000 new global technology workers.

  • RILA refutes claims of retailers lagging in EMV compliance

    The Retail Industry Leaders Alliance (RILA) is refuting public claims about retailers lagging behind banks and card networks in transitioning to EMV compliance. Randy Vanderhook, executive director of the Smart Card Alliance, said in a San Diego Union Tribune article that although consumers have largely been issued EMV-compliant chip cards, retailers have not been activating terminals or completing chip migration.

  • Report: Walmart gets the message on in-store assistance

    Usually retailers are not pleased when hackers get into their systems, but Walmart Stores Inc. is very happy with three hackers in particular. Walmart will test a new SMS-based customer service tool that won a recent Walmart Labs-sponsored “hackathon.”

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