Data & Analytics

Staples wants to help its associates pay back their student loans.   The retailer is launching a new student loan repayment plan for sales associates as part of a broader recruiting effort. The first part of the program initially targets specific new hire sales associates and existing internal candidates who have been identified as high potential and top performers. Staples said it will expand the program to additional groups in the future.  

Year-round e-commerce sales and discounting have dulled the impact of traditional Black Friday sales for many consumers.   These shoppers are so desensitized to “Black Friday hype” that nearly three in four respondents (73%) said they prefer to do their holiday shopping outside of the holiday season, during e-commerce sales, such as Amazon Prime Day. These preferences have influenced 47% of shoppers to skip Black Friday or Cyber Monday altogether this year, according to the second annual “JDA Consumer Survey.”

Social media is increasingly influencing the shopper’s entire path-to-purchase.  

The crusade to win the hearts, wallets and loyalty of customers is sometimes waged based on price, store location, or superior product offerings. But often, winning the battle comes down to more emotional factors – a matter of demonstrated care and consideration for a customer’s unique shopping needs. Simply put: A truly exceptional customer experience that both surprises and delights.   

Kona Grill is looking to minimize energy consumption and cut down on waste.    The restaurant company selected Ecova to provide waste expense management strategy and utility expense data management for the American grill and sushi bar chain’s more than 43 restaurants in the United States and Puerto Rico.     

Online growth — and along with it, online market share — continues to accelerate.   The trajectory is so strong that sales are on pace to hit $440 billion in 2017, a leap from $395 billion expected in 2016, according to “U.S. Online Sales Forecast: Omni-Channel Retailing Challenged by Its Success,” a report from FTI Consulting.   

With Halloween now behind us, the unofficial start of the 2016 retail holiday season is upon us. Amid intensifying competition, where are retailers placing their bets?     Here are observations and expectations from Profitero for the critical fourth quarter seasonal period:   

Lumber Liquidators widened its net loss in the third quarter, though the retailer did move the needle on net sales, which rose 3.4%.   Lumber Liquidators reported a bigger-than-expected net loss of $18.4 million for the quarter, compared to a loss of $8.5 million in the year-ago period, amid higher-than-expected expenses, including legal fees, as the company continues to rebound from last year's investigation into formaldehyde levels in flooring it had previously sold.