Data & Analytics

A new collection of five emojis created by Facebook gives users of the social media platform new ways to express themselves that could have huge implications for retailers.

One demographic in particular may want to break into a chorus of The Who’s “My Generation” when they use Pinterest.

New data from Pinterest shows that more than one in three of Pinterest’s 100 million global users are Millennials. With 75% of all content saved by Pinterest users coming from businesses, this reflects an opportunity to present brands and products to a Millennial-heavy audience.

A diversified service offering that includes interior and exterior signage, lighting, specialty contracting and facilities maintenance gives ImageOne Industries an up-close look at the evolving retail scene. Chain Store Age spoke with ImageOne Industries president Jim Mikula about some of the trends the company is seeing.

What trends are you seeing in retail signage and graphics?

Retailers who are looking to provide a genuine omnichannel customer experience can take one crucial step to help themselves.
 
According to a new study of more than 300 global retail CEOs, including 100 U.S. CEOs, from enterprise retail technology provider JDA Software Group Inc. and PwC, operational silos are a key inhibitor to delivering an integrated, seamless experience. Only 18% of CEOs said they have eliminated operational silos and are delivering seamless omnichannel shopping experiences for their customers.
 

Atlanta-based The Home Depot reported record fourth-quarter and fiscal year results, as it emphasized "the interconnected customer experience" and rode a recovering U.S. housing market.

The company's fourth-quarter sales were a record $21.0 billion, up 9.5% from the same quarter last year. Net earnings for the three months were $1.5 billion, compared with $1.4 billion a year ago.

Comp-store sales for the fourth quarter were up 7.1%, and up 8.9% for U.S. stores.

Charming Charlie wants to make sure Web customers get the same attentive service as shoppers at its 350-plus stores.

To that end, the jewelry and accessories retailer has deployed the Yottaa ContextIntelligence cloud-based application acceleration and security platform to optimize, accelerate, and secure its online retail environment. The platform is being leveraged alongside Magento Enterprise.

Discount grocer Aldi will make its long-awaited California debut on March 24, with the opening of eight Southland stores. But that’s just the beginning of the company’s expansion plans for the market.

In all, Aldi plans to open approximately 45 stores in Southern California by the end of 2016. The opening of Aldi in California is part of the company's five-year strategic plan to open 650 new stores across the nation. By the end of 2018, the grocer expects to operate nearly 2,000 stores.

When it comes to making online customers happy, one well-known name stands at the top.

Fourth quarter data from the American Customer Satisfaction Index (ACSI) shows Amazon.com led all online retailers with a score of 83.out of 100. Compared to the prior year, overall Internet retail customer satisfaction slipped 2.4% to a score of 80 out of 100. This still leads all other retail categories in the Index.

When it comes to providing a positive environment for online shoppers, one retailer stands above the rest.

In conjunction with its 18th Annual Mystery Shopping Study conducted in the fourth quarter of 2015, the e-tailing group has released its ninth annual Customer Experience Index. Nordstrom.com received a top score of 86.75. Websites are scored on a 100-point scale based on an assessment of metrics from five key pages, presence and execution of vital merchandising tactics, and exemplary customer service.