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Data & Analytics

  • Accenture names former Oracle exec as head of retail

    Jill Standish
      Jill Standish has joined Accenture Consulting and been named senior managing director, retail.   As the head of Accenture’s retail practice, Standish will focus on the business strategy and ongoing development and execution of retail industry strategy for clients. She will also manage the company’s retail industry client portfolio.  

  • Study: Retail fraud up sharply

    Both the volume of and monetary losses caused by fraudulent transactions have sharply increased in the past year.

    According to the “2016 True Cost of Fraud Report” from LexisNexis Risk Solutions, the monthly average of fraudulent transactions has increased 32% to 206 from 156 in 2015. In addition, the monthly average of prevented fraudulent transactions has risen 33% to 236 from 177.

  • Pier 1 profit, sales down in Q4; looks to regain footing in 2016

    Promotions, markdowns and supply chain issues took a toll on Pier in the fourth quarter as the retailer lower profits on declining sales. But the results were better than earlier projections and executives expressed confidence in the chain’s turnaround efforts.

    Pier 1’s sales declined 1.4% to $542.3 million in the quarter ended Feb. 27; same store sales fell 0.6%. Net income was $18.7 million, down from $33.1 million in the year-ago period.

  • Retailer suit targets EMV mandate

    It was probably inevitable that somebody at some point would challenge the legality of the Oct. 1, 2015 EMV (Europay, Mastercard and Visa) liability shift.

  • Facebook wants to support your customer engagement

    Retailers have long been interacting with customers via Facebook, but the social network is making a big push to become a full-fledged CRM platform.

    Among the announcements Facebook made at its F8 developers conference this week was a beta release of its Messenger chat platform with bots and a new Send/Receive application programming interface (API).

  • Cheap gas doesn’t fuel sales in March

    Even with fuel prices continuing to be low across the nation, U.S. retail sales were stagnant in March 2016.

    According to advance data from the U.S. Department of Commerce, total seasonally adjusted retail and food services sales in the U.S. fell 0.3% to $446.9 billion compared to $448.2 billion in February 2016.

    This continued shaky performance in 2016 that has included flat sales in February and a decline in January.

  • Publix names three new board members

    Publix Super Markets added its soon-to-be CEO, current CFO and a retired Deloitte executive to its board of directors when the Southeast’s leading food retailer held its annual stockholders meeting on April 12.

    Publix president Todd Jones, CFO David Phillips and retired Deloitte executive Jessica Blume were elected to the board of the $32.4 billion retailer.

  • Walmart gets serious about online marketplace

    Walmart has embraced the marketplace model as means to expand its online assortment and gain ground on Amazon where third party sellers already account for half of the company’s unit volume.

  • Tech Guest Viewpoint: Rethinking email in your store strategy

    “We have met the enemy, and he is us.” That’s a famous quote from the comic strip “Pogo” by cartoonist Walt Kelly. Popular during the 1960s, Kelly was commenting on how humans are often the cause of their own woes in the world. To which I would add retailers could just as easily say, “We have met the enemy, and it is email.”

  • Macy’s marketing chief is moving on

    Martine Reardon, Macy's chief marketing officer, has decided to leave the company, effective May 13, after 32 years of service.

    Reardon did not specify her exact reason for leaving, but in a statement implied she will be taking some time away from her professional career.

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