Data & Analytics

For vertical medical accessory retailer Cielo Pill Holders, simply getting its products in front of potential customers is a key business challenge. To meet this challenge and also obtain third-party fulfillment support, North Bend, Washington-based Cielo has been leveraging the Amazon Exclusives program of the Amazon Marketplace platform since summer 2015. The Exclusives Program, which provides extra benefits in exchange for agreement not to sell items on any other third-party retail platform.

Ikea is going big in Memphis. The home furnishings giant plans to install the largest rooftop solar array in the state of Tennessee at its new store in Memphis. The 271,000-sq.-ft. Memphis Ikea is scheduled to open in late fall 2016, and panel installation for the solar energy system will begin this summer.

Party City Holdco Inc. narrowed its loss in the first quarter as gross margins improved. The party supplies retailer and wholesaler reported a loss of $394,000, in line with Wall Street expectations, for the quarter ended March 31, down from a loss of $8.5 million in the year-ago period. Total revenue was flat at $457.7 million, which missed Street forecasts.

Call it a spring retail funk. The day after Macy’s posted disappointing results for its first quarter, Kohl’s Corp. upped the ante, reporting an 87% drop in net income amid heavy one-time costs. Kohl’s net income for the three months that ended April 30, was $17 million, down 87% from the $127 million Kohl's earned in the year-ago period. Excluding impairments, store closings and one-time costs, net income was $58 million, down 55%.

The typical shoppers takes many steps along the way toward a purchase, and the mobile and social channel are increasingly part of the route. According to a new study of more than one billion brand and customer interactions from customer journey management provider Kitewheel, “State of the Consumer Journey 2016 Report.,” a year-over-year comparison of 2014 to 2015 data reveals that mobile apps represent the fastest growing channel, with interactions increasing tenfold from 2014 to 2015.

It’s a sobering statistic: North American retailers lose $158.5 billion annually to supplier issues. Out of stocks cause 4.1 percent in lost revenue, according to retailwire.com; just as troubling, overstocks result in 3.2 percent in lost revenue for the average retailer. Retailers continue to refine their compliance programs to strike the right balance of inventory and meeting higher consumer service standards.

When it comes to payments, cash and cards still reign supreme. But one digital alternative is not far behind. Those are among the key findings of a new study, “How America Pays,” by Blackhawk Network, that surveyed more than 1,000 Americans in March 2016 to examine preferences for traditional and emerging payments tools and the role payments play in consumers’ purchasing decisions.

The risk associated with a possible security breach claimed the top spot for the first time ever in an annual ranking of the top 25 risk factors by retailers. Security risks shared the top spot with general economic conditions, which have remained tied at the top since 2013.

Macy’s on Wednesday reported its fifth consecutive decline in same-store sales, and announced plans to improve its performance, from new product launches to more off-price shops. The nation’s largest department retailer also reduced its sales and earnings guidance for the year. Similar to many retailers, Macy’s is challenged by an overall retail environment marked by sluggish traffic, increased competition and cautious consumers.

Wayfair Inc. is turning inward to give shoppers a new view of its wares.