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Predictive Analytics

  • IHL: Do retailers have their heads in the clouds?

    When it comes to systems infrastructure, retailers are moving in a particular direction.

    According to a new study from IHL Group, “Total Retail SaaS Market,” 26% of all retail spending on software in 2016 in North America will be cloud-based. This includes 60% of retailers’ e-commerce spend and 53% of their BI/analytics and sales/marketing software spend will be on cloud-based systems.

  • What went wrong at Advance Auto parts

    Warm weather hurt sales at Advance Auto Parts in the fourth quarter, but other factors were in play too as the company’s performance lagged competitors.

    The retailer said same store sales were negatively impacted by the timing of the New Year's day holiday, which fell in the 53rd week last year, by the foreign exchange currency fluctuations from its Canadian business, and by warmer winter weather.

  • Jet puts customer engagement into high gear

    Online retail platform Jet is getting a better idea of how well its customer service efforts are working with a new tool from service measurement/optimization company StellaService.

  • Late refund checks hit Citi Trends

    Same-store sales literally fell off a cliff at Citi Trends in the waning days of the fourth quarter and the operator of 522 urban fashion stores is attributing the weakness to the federal government.

  • Tax refunds arrive later and that's a problem for Citi Trends

    Same store sales literally fell off a cliff at Citi Trends in the waning days of the fourth quarter and the operator of 522 urban fashion stores is attributing the weakness to the federal government.

  • NRF issues optimist forecast for 2016 retail sales growth

    Retail industry sales will grow an estimated 3.1% in 2016, outpacing the 10 year industry average, as economic headwinds diminish, according to a forecast released by the National Retail Federation.

    The NRF sales forecast of 3.1% excludes automobiles, gas stations and restaurants and exceeds the 10 year growth rate of 2.7%. Non-store retail sales are forecast to growth between 6% and 9%.

  • Study: Which grocery app do customers prefer?

    Consumers are generally willing to use mobile apps to assist with grocery shopping, and there is one retailer whose app is the clear favorite.

    According to a new study from Blackhawk Engagement Solutions,’ “How Grocery Shoppers Shop: Changing Trends in Grocery Shopping,” the top used grocery app among U.S. consumers by a wide margin is Amazon (71%). This is followed by grocery store apps (28%), Walmart (26%) and Target (25%). Third-party savings apps are not used much, with use in the low single digits for the grocery channel.

  • Tech Guest Viewpoint: Improving Customer Experiences with Bots

    We often talk about how to avoid, deter and block bots. But much opportunity lies in figuring out how to distinguish between good and bad bots, and to understand how the distinctions change across applications and environments, especially within the retail industry.

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