Regional grocer fights crime and poor service

Tops Markets, a 167-unit supermarket chain based in Williamsville, New York, is leveraging advanced analytics to transform both its loss prevention and customer service efforts.



Tops is utilizing the sales module from analytics provider Profitect to supplement legacy reporting approaches for improved sales, reduced costs and enhanced customer experience. Profitect integrated Tops’ legacy POS data to identify shrink the retailer had previously missed. In addition, merchandisers were provided with category management analytics to identify product and store performance opportunities.



Furthermore, Tops uses analytical data to help store employees act on and resolve identified opportunities for improved customer service.



"Profitect's customer-centric approach mirrors our same vision to continuously find new ways to improve our shopper experience,” said John Persons, president and COO of Tops Markets. “We are excited to work alongside Profitect to build upon our shared values backed by the power of prescriptive analytics."



Tops serves as an example of how retailers with established legacy reporting systems do not necessarily have to completely rip out and replace their existing solutions and processes. By applying advanced analytics, retailers can enhance and extend the usefulness of legacy implementations.