Predictive Analytics

Mountain View, Calif. – It’s not just media hype – retailers’ exposure to data breaches really is getting worse. According to the 2015 Internet Threat Report from security technology provider Symantec, 11% of all data breaches Symantec recorded in 2014 hit retailers.

Only the healthcare industry represented a larger share of breaches. In addition, retailers provided a leading 59% of all identities revealed in breaches during 2014. Total breach incidents during the year rose 23% compared to 2013.

Verizon is out with its annual cyber security report and while the findings are disturbing the good news is that retailers can thwart many a breach attempt by focusing on a handful of basic attack patterns.

Verizon's "2015 Data Breach Investigations Report," reveals that cyberattacks are becoming increasingly sophisticated, but many criminals still rely on decades-old techniques such as phishing and hacking. In fact, 70% of cyberattacks use a combination of these techniques and involve a secondary victim which adds complexity to a breach, according to the report.

Herndon, Va. - In 2014, ACH (automated clearing house) volume grew to almost 23 billion electronic payments, an increase of almost 5%, or 1 billion transactions, from 2013 volume. According to new statistics released by NACHA — The Electronic Payments Association, a total of more than $40 trillion was transferred via NACHA’s ACH Network in 2014, increasing more than 3% compared to 2013.
 

By Gary Whittemore, Experian FootFall

The quest to offer greater levels of customer convenience has seen a growing number of U.S. retailers experiment with flexible fulfilment methods, including click and collect, which offers shoppers the opportunity to pick up online orders from a store.

Although click and collect has already taken European markets by storm, adoption in the U.S. has been somewhat slower. However, U.S. organizations are now beginning to see consumer appetite rise.

Cleveland – Increased gross profit resulting from a slowing pace in the cost of goods sold helped boost net income at The Sherwin-Williams Co. during the first quarter of fiscal 2015. Net income totaled $131.4 million, up 14% from $115.46 million the same quarter a year earlier.

Net sales grew 3% to $2.45 billion from $2.37 billion, due primarily to higher paint sales volume in the retailer’s Paint Stores and Consumer groups.

Plug and Play brings together retailers and start-ups that offer specific technology and expertise that can relieve merchants’ pain points. Chain Store Age’s Customer Disruption newsletter provides a Q&A with the CEO of one of those companies in each issue. This time, the spotlight is on Arie Shpanya of Wiser.

What does your company do?

Portland, Ore. – Opt-in rates among consumers for push notifications from retail apps are on the decline. A new study from Urban Airship shows that average opt-in rates for retail apps fell to 37% in 2014, compared to 46% in 2013.

In 2014, retail apps doubled their notification send volume on the key shopping days of Thanksgiving, Black Friday and Cyber Monday, and consumer response rates also doubled, despite the majority of those notifications being general sales promotions sent to all users.

Boise, Idaho -- Merchants are not keeping pace with the growth of mobile when it comes to fraud and mobile payment adoption, according to a study by Kount, CardNotPresent.com and The Fraud Practice.

The third annual Mobilr Payments & Fraud Survey revealed that retailer awareness is not keeping pace with mobile fraud growth, and the support for the mobile channel is not meeting predictions and expectations as reported by respondents in previous years’ surveys.

Bonn, Germany – An estimated 50 billion devices will be connected to the Internet by 2020 compared to 15 billion today, according to a new trend report from DHL Inc. and Cisco.

Houston – Mattress Firm is partnering with cloud-based customer experience optimization platform InMoment to operate its customer satisfaction program. Mattress Firm will utilize the InMoment Experience Hub to capture customers’ first-hand experiences with the brand.