Predictive Analytics

More than half of retailers are investing in artificial intelligence this year, and if you’re reading this, you’re probably working for one of them.

Starbucks is making its rewards program more customer friendly as it looks to appeal to a wider range of customers and keep growing membership.

There are a number of strategies that can be used to absorb the higher costs and continue delivering a top-notch customer experience-free shipping still included.

After some rough going due to the partial government shutdown and stock market fluctuations, consumers are feeling more positive about the economy — at least most of them are.

From supply chain innovation to the introduction of advanced in-store experiences, today’s retail sector looks radically different to the industry of a decade ago.

Retailers of all types and sizes are responding to the impact of AI, but not in the same way.

The Kroger Co. is making it easier for brands to target its shoppers on Pinterest.

Last mile retail delivery providers agree that high-quality customer experience is crucial, but often lack the tools to provide it.

Attempts to defraud online retailers have increased for the second year in a row, with food and beverages and online electronics seeing the biggest increases.

PureFormulas is automating conversations with customers using artificial intelligence (AI) technology.