Predictive Analytics

Businesses that prioritize customer experience generate 11% higher shareholder returns.

Ahold Delhaize USA seeks to provide the freshest produce possible with a little help from artificial intelligence (AI).

There appears to be a disconnect in how retail marketers and consumers view the current state of customer experience.

McDonald’s outdoor digital drive-thru menus are about to get a lot more personal.

Global vertical footwear retailer Clarks is identifying high-value online customers for targeted email promotions.

Whole Foods Market has joined an energy program in California that shifts the grocer’s large refrigeration-based energy loads to off-peak hours. It also comes with an added benefit.

A new survey of 1,000 consumers reveals the line between effective personalized marketing and creepy invasiveness.

A new survey reveals how much relevance coupons hold in the age of digital retail.

Associated Food Stores (AFS) is leveraging artificial intelligence (AI) to determine what really needs fixing in the store.

More than half of retailers are investing in artificial intelligence this year, and if you’re reading this, you’re probably working for one of them.