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Consumer Analytics

  • Loyalty programs missing the mark

    NEW YORK — A report released by payment system provider ACI Worldwide found that many retail loyalty programs leave consumers feeling underappreciated and many consumers are enrolled in a program they don’t completely understand.

  • Study: 40% of consumers have negative loyalty program experience

    New York City -- A report released Tuesday by payment system provider ACI Worldwide found that many retail loyalty programs leave consumers feeling underappreciated and many consumers are enrolled in a program they don’t completely understand.

  • Sears Holdings awarded top EPA honor

    HOFFMAN ESTATES, Ill. -- Sears Holdings announced that it has been named the 2011 Energy Star Partner of the Year (Product Retailer Category) by the U.S. Environmental Protection Agency (EPA). This is the second year running that Sears Holdings has been awarded this honor for empowering its customers to reduce greenhouse gas emissions and through its numerous initiatives focusing on educating customers about energy-efficient products.

  • Williams-Sonoma reports record earnings growth

    San Francisco -- Williams-Sonoma announced that net revenues for fourth quarter 2010 increased 9.7% to $1.195 billion versus $1.09 billion in fourth quarter 2010, including Internet net revenue growth of 27.2% and a comparable-store sales increase of 5.2%.

    Diluted earnings per share on a GAAP basis were $1.05 for the quarter, compared with 81 cents for the same period last year.

  • Williams-Sonoma record earnings growth a good economic sign

    SAN FRANCISCO -- In what can only be a sign that the economic health of the country is improving -- at least for for higher-income consumers, Williams-Sonoma announced that net revenues for the fourth quarter of 2010 increased 9.7% to $1.195 billion versus $1.09 billion in the fourth quarter of 2010, including Internet net revenue growth of 27.2% and a comparable-store sales increase of 5.2%.

    Diluted earnings per share on a GAAP basis were $1.05 for the quarter compared with 81 cents for the same period last year.

  • More good economic news

    NEW YORK -- The Deloitte Consumer Spending Index offered some hope that the economy is improving, however consumer spending not likely to reach pre-recession levels anytime soon. The Index, released Monday, rose in February, driven primarily by the slight improvements in real home prices and initial jobless claims, according to the company.

    The Index attempts to track consumer cash flow as an indicator of future consumer spending.

  • IBM helps retailers get smarter about commerce

    ARMONK, N.Y. -- IBM has announced new software and the creation a new consulting practice dedicated to the emerging category of "smarter commerce," which is focused on helping companies swiftly adapt to rising customer demands in today's digitally transformed marketplace.  

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