Consumer Analytics

San Francisco -- Sephora on Monday unveiled its social and mobile makeover, which includes a new personalized web experience, new mobile website, iPhone app and iOS devices in over 100 stores.

Is Walmart’s private brand White Cloud toilet tissue too good? That’s the question the company has to be asking itself about the product’s specifications after seeing recent test results from Consumer Reports.

In the 1950s, when science fiction writers dreamed about the coming age of computers, they assumed that like everything else in their experience, computers would get ever larger as they got more powerful. Some predicted computers would be as big as small towns, maintained by thousands of workers.

Obviously, extrapolating from what you know isn’t always the best way to predict the future. It fails to account for the unexpected invention or idea that turns everything on its head.

Fort Worth, Texas -- Rug Doctor said that it has chosen customer analytics firm Buxton to assist with the company’s customer relationship management strategy.

Chelmsford, Mass. -- The Retail Labor Index released Thursday by Kronos Inc. indicated that applications for retail jobs are waning.

The April Index, which characterizes the March 2012 state of the demand and supply sides of the labor market within the U.S. retail sector, prepared by Macroeconomic Advisers, was down slightly in March to a still solid 4.3%. (The index is defined as the ratio of hires to applications within a given month, expressed as a percentage. A level of 3% means that for every 100 applications received, three hires occurred).

March was a good month for retailers overall, as an early spring brought out shoppers looking for seasonal merchandise earlier than they typically would. Last month was the warmest March in North America in more than 50 years, according to weather data provider Planalytics. 

Target, TJX and Ross Stores all reported stronger-than-expected March sales.

New York -- Target Corp., The TJX Cos., and Ross Stores reported stronger-than-expected March sales as warm weather put consumers in a spending mood. Both retailers also revised their first-quarter outlooks upward on the results.

Target said its same-stores sales rose 7.3% in March, helped by warm weather. Analysts had predicted a 5.4% increase.

SALISBURY, N.C. — Food Lion has launched its Hunger Has a Cure Campaign to support Feeding America's network of local food banks. The two-week campaign, which allows customers to donate in $1 or $3 increments at the register, runs through April 17. Customers may also donate any other amount of their choice.

Seattle -- ExtraHop Networks, a provider of network-based application performance management (APM) solutions, announced that it has won four new customers in the Europe, Middle East, and Africa (EMEA) region, including Axstores, a retail group in the Nordic region with more than 390 beauty, fashion, home furnishing, and department stores.

Ann Arbor, Mich. -- A study released Tuesday by customer feedback management firm CFI Group found that social media may be blunting the impact of negative word-of-mouth.

According to the findings of its annual Call Center Satisfaction Index, CFI Group said that social media commentary after a call center experience can have a counter-intuitive impact.