Consumer Analytics

St. Petersburg, Fla. – HSN, Inc. (HSNi) reported impressive financial results for the third quarter of fiscal 2013. Net income soared about 137% to $42.05 million, compared to $17.69 million in the same quarter a year prior.

New York -- Increasing smartphone ownership is taking more consumers down the digital shopping route, while many shoppers plan to frequent local small businesses when visiting stores this holiday season. According to the Deloitte Annual Holiday Survey overall smartphone ownership has risen to 61% of respondents from 42% two years ago.

HSNi reported impressive financial results for the third quarter of fiscal 2013. Net income soared about 137% to $42 million, compared to $17.7 million in the same quarter a year prior.

In addition, net sales grew almost 3%, to $789.9 million from $778.8 million. The elimination of a roughly $18 million loss related to debt extinguishment recorded in the third quarter of fiscal 2012 drove much of the quarterly net income growth. Mindy Grossman, CEO of HSN, also cited digital and mobile growth as boosting the company’s overall performance.

Chelmsford, Mass. -- It only take an average of 2.2 negative experiences for  Americans to stop purchasing from a retail brand -- across any channel, according to a new survey commissioned by Kronos Inc. Underscoring the urgency of a seamless omni-channel experience, 68% of Americans agree that a negative shopping experience within a single channel negatively impacts their perception across all shopping channels including physical stores, online, mobile, phone centers, and catalog.

One of the biggest benefits omni-channel retailers can offer consumers is ease of finding products. But without a fast, accurate and intuitive site search capability, this benefit quickly becomes theoretical rather than an actual competitive differentiator.

By Ken Nisch, [email protected]

St. Louis – Most Americans will spend the same or less on holiday shopping this year as they did last year. According to a recent survey by financial services firm Edward Jones, 37% say they plan to spend less on holiday shopping in 2013 than they spent in 2012.

Los Angeles – A large number of shoppers do not appear to be setting aside any money for holiday spending this year, and four in 10 do not even intend to do any shopping for the upcoming holiday season.

According to recent GoBankingRates.com polls, more than 63% of respondents didn't allocate any savings toward holiday gift buying. In addition, more than 40% of respondents said they would not be buying holiday gifts this year at all.

Other findings include:

New York -- The 87th Annual Macy’s Thanksgiving Day Parade will step-off at 77th Street and Central Park West on Thursday, Nov. 28 at 9 a.m. Started in 1924 with only about a dozen elements, the 2013 line-up of wonder features 15 giant character balloons; 37 large scale, novelty/ornament balloons, balloonicles, balloonheads and trycaloons; 30 floats; 1,600 cheerleaders and dancers; 900 clowns; 11 marching bands; and a host of celebrity performers.

Hoffman Estates, Ill. -- Sears and Kmart stores joined the growing list of national retailers whose stores will open on Thanksgiving Day.

Kmart, which has opened Thanksgiving Day for 22 years, this year will be open for 41 straight hours, starting at 6 a.m. Thanksgiving Day to 11 p.m. Black Friday.  Sears will open at 8 p.m. Thanksgiving Day.