Consumer Analytics

By Deena Coffman, IDT911 Consulting

Retailers working to improve their security posture have a new threat to consider: Backoff malware. Although its appearances have been traced back as early as October 2013, Backoff is still inflicting harm in the retail sector by actively targeting point-of-sale systems, and the United State is its favorite target, according to TrendMicro’s analysis.

San Francisco -- Kenshoo, a provider of predictive media optimization technology, and RevTrak, a promotions platform that drives and measures in-store sales through digital coupons, announced the results of a partnership uniting offline conversions and paid search performance for omnichannel optimization for Staples Canada.

By Andrew Schneide, ZOG Digital

Shopping site Shopsavvy announced an update to its mobile app this week that adds functionality for users who are looking for the right price on the product they want.

The update increased the number of participating retail outlets from fewer than 40,000 to about 500,000. Additionally, products can be tracked by their barcodes using the app’s built-in scanner.

Shopping site Shopsavvy announced an update to its mobile app this week that adds functionality for users who are looking for the right price on the product they want.  

The update increased the number of participating retail outlets from fewer than 40,000 to about 500,000. Additionally, products can be tracked by their barcodes using the app’s built-in scanner.

Staples has enlisted Kenshoo, a global leader in predictive media optimization technology, and RevTrax, a promotions platform that drives and measures in-store sales through digital coupons, to help the company optimize omnichannel campaigns in Canada.

Toronto -- According to the Staples' Annual Back-to-School study evaluating the back-to-school shopping habits of Canadian customers, value is the top priority; 81% of Canadians say they look for a retailer that offers good value.

Highlights from the annual survey include:

• 81% of back-to-school shoppers look for a retailer that offers good value;

• Nearly three quarters (74%) of Canadian back-to-school shoppers prepare their own lists;

• Almost as many (71%) make their own budget;

Social media is slowly but surely moving from a promotional channel to a channel for direct transactions, as evidenced by the recent news that Facebook is testing a “buy” button of its own. Twitter has become a favored means of running time- and location-sensitive retail promotions, such as Twitter-based food truck promotions run by Ben & Jerry’s and Taco Bell, but so far has not presented itself as an effective means of exchanging goods for currency.

Boston -- Walmart continues to maintain its basket price advantage over Target, according to Kantar Retail’s semi-annual pricing study. But while Walmart maintained its lower-priced basket – with a leap even further ahead in non-edible grocery – the retailer’s basket was still only 1% less expensive than Target’s, the smallest price gap since the June 2012 study.  
 

I’m excited to announce a new partnership Chain Store Age is launching with Plug and Play Tech Center, an innovative Silicon Valley tech startup investor whose mission is to connect promising tech startups with retail corporations in an attempt to help retailers transition into the technological age. From time to time, you will be seeing Plug and Play-related content on our site and in our magazine.