Consumer Analytics

Bentonville, Ark. -- In a shift to quality over quantity, Walmart has cut expansion plans for its Neighborhood Market stores despite the format’s consistently strong top line growth in recent years.

Winston-Salem, N.C. - Lowes Foods, a Carolinas-based grocer with locations in North Carolina, South Carolina and Virginia, is feeding consumer appetite for omnichannel experiences. Lowes is working with omnichannel commerce solutions provider Unata to deliver enhanced omnichannel services at its 60 Lowes Foods-To-Go stores.

Omaha, Neb. – The retail e-commerce landscape just got a little wider. Discount department store retailer Gordmans Inc. is jumping from operating 101 brick-and-mortar stores in 22 states to offering an e-commerce site for consumers across the country.

The online store also offers an extended assortment beyond what's available in-store. This includes broader sizes and styles in the dedicated Levi's shop, MLB, NCAA and NFL sports team apparel and an expanded selection of holiday décor.

Quincy, Ill. – In the latest sign that beacons are becoming a mainstream in-store technology, at least one independent grocery chain is rolling them out. County Market, a division of Quincy, Illinois-based Niemann Foods, has implemented the Birdzi platform in all of its stores to provide personalized digital savings and increased customer engagement for its shoppers.

New York – Ever wondered what is really going on in the minds and lives of today’s college students? Barnes & Noble College, an operator of campus bookstores with more than 720 stores at college and universities nationwide, is accelerating its market research platform.

Expanded research access is intended to help the company’s partners, including colleges and universities, consumer brands and publishers, better understand the thinking, behaviors and expectations of current and future college students and faculty.

A new study seems to support the theory that holiday shopping is often starting earlier than commonly thought, especially online.

I recently participated in an SAP-sponsored panel discussion on Game-Changers Radio about how consumer product companies are using real-time consumer insights and engagement. Buoyed by constant customer connectivity, consumer product firms are gaining a much clearer and timelier picture of their end customers, and also directly engaging them near or in real time.

The CEO of Amazon.com is hitting back against an article in the New York Times over the weekend that accuses the retailer of having a ruthless and even abusive workplace culture.

According to CNBC, an internal memo (excerpt below) from CEO Jeff Bezos being circulated at Amazon.com calls the article inaccurate and beyond “isolated anecdotes.” Bezos also made the rounds on newspaper websites and on cable TV lambasting the Times article as "not the Amazon" he knows.