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Business Intelligence (BI)

  • Finish Line announces exec appointments

    Indianapolis -- Finish Line announced that Terry Ledbetter has been appointed CIO, effective April 14. Most recently, he served as VP information technology, Dick’s Sporting Goods.

    In other appointments, the chain said that Donald J. Gualdoni has been appointed VP business development and corporate strategy, effective April 14.

  • To profitability and beyond at Pier 1 Imports

    After being left for dead four years ago, Pier 1 Imports has recuperated fully to the point where it recently embarked on a new three-year plan to restore growth to the company.

    Key elements of the plan call for the acceleration of e-commerce, improvements to existing stores, new store expansion and investments in infrastructure to support the enterprise and improve efficiency.

  • Former retail exec increases involvement in re-commerce

    Former retail industry executive Austin Ligon was named to the newly created position of non-executive chairman of the board at Gazelle where he will play a more active role in development of the company’s consumer electronics re-commerce business.

  • Customer service and online chat best practices

    By Emily Millar, [email protected]

    Web-related shopping is growing. Forrester Research predicts U.S. online retail sales will reach nearly $250 billion by 2014 with many more billions to be made from shoppers making in-store purchase decisions that are “web-influenced” first.

  • Sears boosts employee CE knowledge with Creative Channel Services

    LOS ANGELES -- Creative Channel Services announced that it has significantly expanded its partnership with Sears Holdings Corporation by providing the CyberScholar employee-learning platform to five of the retailer's store brands that carry home appliance and consumer electronics products.  CCS has been delivering the CyberScholar solution to Sears' full-line stores and now will deliver product and sales knowledge to Kmart, Sears Home Appliance Showrooms, Sears Appliance & Hardware, and Sears Hometown stores.

  • EPA names Staples Energy Star Partner of the Year in Energy Management

    Framingham, Mass. -- Staples on Monday said it has been named a 2011 Energy Star Partner of the Year in Energy Management by the EPA. The chain has increased its renewable energy purchases and development to cover 53% of its total U.S. electricity consumption, more than double the company’s previous level.

    Staples has also been named an Energy Star Leader by the EPA for reducing energy consumption by more than 11% across its facilities, based on EPA's standardized tools for tracking energy use.

  • GameStop boosts streaming technology and distribution offerings

    GRAPEVINE, Texas -- GameStop has acquired Spawn Labs, a streaming technology company. In addition, GameStop announced it has entered into an agreement to purchase Impulse, a subsidiary of Stardock Systems, and a leader in digital distribution. The Impulse acquisition is subject to customary closing conditions and is expected to close in May.

  • Oops! Bad tax advice costs Office Depot $80 million

    The $33 million profit Office Depot posted in 2010 turned into a $46 million loss late Thursday after the company released restated financial results that reflected an unfavorable tax ruling by the Internal Revenue Service.

  • Office Depot to restate 2010 financials to $46 million loss

    Boca Raton, Fla. -- Office Depot said it will restate its finances for the second and third quarters of fiscal 2010 as well as for the full fiscal year. The company said the U.S. Internal Revenue Service denied its claim for an $80 million benefit related to taxes.

    The removal of the benefit, which had already been recorded in financial statements, will result in a loss for 2010 of $46 million. Previously the company said it earned $33 million.

  • Report: Online labor demand up 208,800 in March

    Washington, D.C. -- A report released Wednesday by The Conference Board said that online advertised vacancies rose 208,800 in March to 4,454,500.

    According to The Conference Board Help Wanted OnLine Data Series, the March rise follows a large January increase and a small change in February, and brings the gain in labor demand in the first quarter of 2011 to over 600,000.

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