Business Intelligence (BI)

REDMOND, Wash. — Lowe's is engaging the services of Microsoft to help improve customer service. The company has agreed to implement Microsoft Office 365 across more than 1,745 stores, 200,000 employees and its corporate offices in the United States, Canada and Mexico.

Office 365 will help the home improvement retailer improve customer service by providing collaboration tools to increase communication among its stores and employees.

Redmond, Wash. -- Microsoft said Wednesday that Lowe's Home Improvement is engaging its services to help improve customer service. The retailer will implement Microsoft Office 365 across more than 1,745 stores, 200,000 employees and its corporate offices in the United States, Canada and Mexico.

Office 365 will help Lowe’s improve customer service by providing collaboration tools to increase communication among its stores and employees.

MOORESVILLE, N.C — Former Whirlpool executive, Kevin Summers, has been appointed chief information officer of Lowe's, effective July 9. Summers will report to chairman, president and CEO Robert Niblock. He replaces Michael Brown, who retired earlier this month.

Houston -- On average, Hispanics visit convenience stores more frequently on a monthly basis compared to non-Hispanics, according to a recently released report by The NPD Group. The report, entitled The Hispanic Convenience Store Shopper, finds that Hispanics overall made almost two more visits a month than non-Hispanics to major oil chain c-stores, and nearly one more visit over a 30-day period to traditional c-stores than non-Hispanics.

CINCINNATI — Marketing solutions provide Dunnhumby has hired Nishat Mehta, formerly of MicroStrategy, to lead the company’s growing global partner business. As EVP global partners, Mehta will be responsible for driving the global expansion and commercialization of Dunnhumby solutions, such as digital advertising, targeting and measurement, through strategic partnerships with data companies that deliver a comprehensive understanding of consumer behavior across channels. He will be based in New York City.

Bentonville, Ark. -- Wal-Mart Stores Inc. said in a Friday emailed statement that the co-heads of its technology unit @WalmartLabs are leaving the company.

Venky Harinarayan and Anand Rajaraman, who ran the 200- person unit in San Bruno, Calif., are taking some time off from the industry, according to the statement. The pair took the helm of @WalmartLabs when Wal-Mart bought their company Kosmix last year.

Wal-Mart said the rest of the technology team will remain intact.
 

MENOMONEE FALLS, Wis. — Kohl’s Department Stores is strengthening its commitment to renewable energy, by increasing its solar program by nearly 25% in 2012, installing solar panels at approximately 30 additional Kohl’s locations.

Sustainability is a top priority for Walmart, and energy efficiency is central to its efforts. One of the chain’s three primary long-term objectives is to use 100% renewable energy. Walmart is actively working to meet that goal with projects that employ a wide range of technologies, from solar power to fuel cells, in development across the country.

Retailers and other building owners are caught between two powerful and conflicting forces: the need to lower energy and equipment costs, and the need to meet or exceed outdoor air ventilation regulations for the health and comfort of customers and employees alike. Indeed, studies have proven that outdoor air ventilation creates a healthier work environment. However, as outdoor air rates increase, so does the size, cost and operating expense of HVAC systems.

The term “cloud computing” generally means anything that involves delivering hosted computing services over the Internet. Here, the word “cloud” is used to refer to the Internet, most frequently depicted in diagrams as a cloud.