Business Intelligence (BI)

Consumers may have an “I want it now” mentality, but most retailers are still struggling to deliver on the demand.

That’s one of the key findings of a survey by HRC Advisory, a leading strategic retail advisory firm and unit of Hilco Global, which revealed that 80% of retailers are not prepared for the “magnitude of change” required to transform their supply chains to a customer-centric, omnichannel model.

Silicon Valley’s Winchester House confounds visitors from around the world. An eccentric heiress spent decades adding endless rooms and hallways, doors that lead to nowhere, and random structural additions — turning a home into an inscrutable, imposing and meandering oddity.

Today’s consumer is driven by an “I want it now” mentality, yet retailers are still not prepared to deliver. Reducing the time it takes an order to arrive at a customer’s home is every retailer’s objective, but while quicker fulfillment makes customers happy, it comes at a cost.

New York -- More and more consumers are browsing, creating baskets and making purchases from their smartphones, according to the latest Demandware Shopping Index.

Globally, phones accounted for 94% of the year over year increase in e-commerce traffic, 74% of the increase in basket creation and 47% of the order growth.

Chicago – More than half of retailers struggle to perform a crucial marketing task. According to a new study of nearly 200 retailers from Yes Lifecycle Marketing and Retail TouchPoints, 52% of retailers have difficulty identifying and engaging their best customers.

Today’s customers are firmly in charge of the buying process. The Internet allows them to research products and prices at the click of a button, and in most cases, they are better informed about what’s available in the marketplace than the associates in brick-and-mortar stores. And, the retail environment is more crowded – and less personalized – than ever before.

Arlington, Va. -- A report says that only one in five debit and credit cards are ready for the EMV shift.

As retailers spend billions to upgrade their point of sale terminals to accept new chip cards before the Oct. 1 liability shift deadline, the nation’s largest card network acknowledged that a staggering number of magnetic “swipe” cards have not been replaced with new cards.

Framingham,, Mass. – Staples Inc. has been a place to get printing done since it opened in the 1980s, but now the retailer is taking printing to a whole new level.
 
Starting Sept. 14, Staples, is offering a new online 3D printing platform, which will let small businesses and consumers upload their own 3D designs or select from a curated assortment of models.

Washington, D.C. – Retail imports appear to be climbing as the holidays approach.

Mahwah, N.J. - Bulky, slow web pages will drive away shoppers.

According to a new study of the top 100 e-commerce sites from Radware, “State of the Union: E-commerce Page Speed & Web Performance Summer 2015,” 57% of site visitors will abandon a web page after just three seconds if they are unable to interact with the key content.