Artificial Intelligence

New York City -- Oracle Corp. said it will acquire RightNow Technologies, a leading provider of cloud-based customer service, for approximately $1.5 billion. The acquisition follows Oracle's recent announcement that it is purchasing Endeca, a provider of unstructured data management, web commerce and BI solutions.

RightNow focuses on customer experience across contact channels. Its Customer Service Cloud is geared at customer interactions and data for call centers, social networks and the web, according to RightNow’s website.

New York City -- Amazon is testing robotic delivery lockers that people can use to receive items they order from the website, according to published reports.

Wired magazine reported online that the company was conducting the tests in Seattle and New York at Rite Aid and 7-Eleven stores, as well as other locations. The new service would allow people to select a locker location for delivery and then go to retrieve their items automatically using a six-digit code.

Columbus, Ohio -- Facility Source, a global provider of facility maintenance and management solutions to retailers, has received an investment of $10 million from BMO Capital Markets’ Mezzanine Fund.

This infusion of capital will allow FacilitySource to fund growth and strategic capital expenditures, including expansion of its offices in North America and Europe, continued investment in its software applications to support retail facility management solutions, as well as pursue potential strategic acquisitions.