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Oracle boasts cloud offer with acquisition of RightNow Technologies


New York City -- Oracle Corp. said it will acquire RightNow Technologies, a leading provider of cloud-based customer service, for approximately $1.5 billion. The acquisition follows Oracle's recent announcement that it is purchasing Endeca, a provider of unstructured data management, web commerce and BI solutions.

RightNow focuses on customer experience across contact channels. Its Customer Service Cloud is geared at customer interactions and data for call centers, social networks and the web, according to RightNow’s website.

The deal is a boost to Oracle's Public Cloud business, and it bolsters its presence in call center and social networking spaces. Oracle is offering $43 per share for the tech service company, which is based in Bozeman, Mont.

"Oracle is moving aggressively to offer customers a full range of Cloud Solutions including sales force automation, human resources, talent management, social networking, databases and Java as part of the Oracle Public Cloud," said Thomas Kurian, executive VP Oracle Development, in a statement. "RightNow's leading customer service cloud is a very important addition to Oracle's Public Cloud."

The purchase will be completed late this year or in early 2012, subject to customary closing conditions.

"RightNow's products add leading customer experience capabilities that help empower companies to interact with and provide a consistent customer experience across channels," said RightNow CEO Greg Gianforte. "We look forward to combining our complementary capabilities."

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