Artificial Intelligence

New York City -- Retailers need to respond to technology-savvy consumers by creating digitally rich, easy-to-use, technology-based experiences in the store to expand basket size and increase margins, according to the results of a new survey by Cisco. The survey also found that cross-channel shopping behavior is prevalent and desired by most consumers, with nearly 74% of all respondents conducting online research before making in-store purchasing decisions.

By Jill Puleri, [email protected]

The recently concluded holiday season was a happy one for most retailers, thanks in part to a recovering economy, heightened consumer confidence and no debilitating weekend snowstorms.

Oh, and wide acceptance of technology gadgets and experiences may have helped a bit, too.

New York City -- National Retail Federation officials said Monday that a record crowd of 24,000 attendees is expected to converge on its 101st Annual Convention & Expo, which kicked off Sunday at the Jacob J. Javits Convention Center in New York City. The exhibit floor officially opens on Monday.

Smarter decision-making is a goal all retailers have, and now Target should be in an even better position to execute on that objective following a major agreement with industry leading data warehousing and analytics provider Teradata.

Redwood City, Calif. -- More than half of retailers still use passwords for point-of-sale system login, despite concerns over the sharing and misuse of those passwords, according to a survey by DigitalPersona, a global provider of strong authentication and access management solutions. The survey also revealed that of those companies considering a change to new login methods, nearly 70% are considering a switch to biometric authentication.

ST. PETERSBURG, Fla. — Catalina Marketing has named John Miles as its new EVP and CIO. As Catalina’s EV{ and CIO, Miles will be responsible for leading IT strategy, research and development and new product development.

Since 2009, Miles served as a senior member of the Dell leadership team and CIO for its global commercial and consumer businesses. He has also held senior executive and technology positions with Lowe’s and Lend Lease Inc., as well as consulting positions at Arthur Anderson and Booz Allen Hamilton.

Dallas -- PeopleAnswers announced a new agreement in which BJ’s Wholesale Club will use the PeopleAnswers’ solution to help select team members in all locations across 15 eastern states.

San Luis Obispo, Calif. -- An e-commerce solution for branded manufacturers on Friday released a new forecast on how retail shopping will be influenced by the Internet, in addition to mobile and social networking.