Artificial Intelligence

Framingham, Mass. -- When comparing social media investment to other emerging technology areas, retailers more than any other industry are making strong investments, according to a new study by International Data Corp.

By Renato Scaff, [email protected] and Mark Allen, [email protected]

While the proliferation of new products, personalized services, and digital channels are giving consumers more shopping options than ever, they also are making it tough for traditional retailers and consumer goods manufacturers to capitalize on the demand being created. Succeeding in this environment will require a new level of seamless retail-supplier collaboration.

Not too long ago, I interviewed Christy Parra, who is the logistics director for The Container Store. The interview was for an article on the company’s deployment of a voice-directed picking system in its distribution center. But what struck me throughout our discussion was the context in which Parra framed the new technology: It had as much to do with the employees as it did efficiencies and cost savings.

New York -- The campus store at Carnegie Mellon University has a new attraction: a small robot called AndyVision. Developed by researchers at Carnegie Mellon’s Intel Science and Technology Center in Embedded Computing, the robot is designed to help keep track of store inventories and assist customers in finding products, according to a report on PCWorld.

BENTON HARBOR, Mich. — Jenn-Air, maker of luxury appliances, has launched a new blog to help consumers with their culinary, design and lifestyle needs.

Downers Grove, Ill. -- Survey results released Wednesday by CompTIA, the non-profit association for the IT industry, found that innovations in information technology continue to transform the retail sector, with digital signage, payment processing, customer engagement and other solutions playing increasingly important functions.

Seventy-two percent of retailers surveyed rate technology as important to their business, CompTIA's Retail Sector Technology Adoption Trends Study revealed. That figure projects to increase to 83% by 2014.

By Nancy Chisholm, [email protected]

CINCINNATI — Marketing solutions provide Dunnhumby has hired Nishat Mehta, formerly of MicroStrategy, to lead the company’s growing global partner business. As EVP global partners, Mehta will be responsible for driving the global expansion and commercialization of Dunnhumby solutions, such as digital advertising, targeting and measurement, through strategic partnerships with data companies that deliver a comprehensive understanding of consumer behavior across channels. He will be based in New York City.