Artificial Intelligence

ATLANTA — Leading supply chain commerce solutions provider Manhattan Associates reported total revenue of $102.5 million in the second quarter of 2013, compared to $93.6 million in the second quarter of 2012. 

License revenue was $16.1 million in the second quarter of 2013, compared to $15.3 million in the second quarter of 2012. 

Seoul, South Korea – South Korean home shopping retailer NS Shopping is deploying mobile and analytics solutions from IBM to improve its omni-channel customer experience and relationship management.

NS Shopping currently sells its merchandise via television, catalogues and online, and will use IBM Smarter Commerce technology to integrate mobile and social channels into its retail environment.

Dallas – The market for social CRM software, or technology that allows retailers to perform activities such as social monitoring, social listening, social management and social measurement for providing an enhanced customer experience, is set to grow exponentially in the next few years.

According to a new report from RnR Market Research, the social CRM technology market will expand from $1.91 billion in 2013 to $9.08 billion in 2018. This represents a compound annual growth rate (CAGR) of 36.5% from 2013 to 2018.

The future of multichannel commerce at Walmart will be detailed next week in the mountains of Colorado where the retailer’s two top digital executives are scheduled to participate in a conference hosted by Fortune.

The exclusive — and sold out — three day event held at the Aspen Institute and will feature Neil Ashe, president and CEO of Walmart Global eCommerce and Karenann Terrell, EVP and chief information officer, discussing the topic of, “How does technology fuel the success of both on-and offline at the world’s largest retailer.”

By Victor Wulc, [email protected]

DropShip Commerce, a provider of distributed supply chain management solutions to mid-market retailers, appointed of Scott Lemon as VP of technology.

Lemon will oversee the firm’s software as a service-based, on-demand platform to help retailers and manufacturers use the virtual supply chain to be more responsive to consumer demand in the age of e-commerce.

LOS ANGELES — Virtual Piggy has integrated its youth-friendly payment system to Innovation First International, the company behind the award-winning Hexbug Micro Robotic Creatures and Vex Robotics product lines.

Innovation First International is a technology and engineering company that has launched several robotics product lines spanning the consumer toy, STEM education and business-to-business markets.

Armonk, N.Y. -- Retailers and CPG companies with leading stock prices are more likely than their lagging competitors to use Big Data analytics to understand and adjust to customer needs. According to a study of 325 senior retail merchandising executives conducted by IBM Center for Applied Insights in conjunction with Planet Retail, 65% of leading retail merchandisers feel Big Data analytics is critical to their business compared to just 38% of other retail companies.