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IBM releases customer engagement suite
Armonk, N.Y. – IBM is releasing 'IBM ExperienceOne,' a new integrated portfolio of cloud-based and on premise offerings that help clients deliver deeper, more valuable customer engagements by bringing together marketing, sales and service practices. Built on best practices, IBM ExperienceOne delivers a set of pre-defined engagement solutions delivered with IBM consulting services and powered by its WebSphere Commerce, Customer Digital Experience and Enterprise Marketing Management software.
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Notes from Momentum 2014: Time to Expand Your Supply Chain Thinking
Speakers at the recent Momentum 2014 conference held by Manhattan Associates in Hollywood, Florida, discussed a wide variety of supply chain topics. However, one theme that ran through many sessions was the expanded range of competition retailers face from a multitude of sources and channels. Properly meeting this competition requires a rethinking and broadening of supply chain strategy.