Artificial Intelligence

Washington, D.C. - The National Retail Federation has submitted an official statement for a hearing on data security being held by the House Financial Services Committee’s Subcommittee on Financial Institutions and Consumer Credit, reiterating the retail industry’s commitment to protecting Americans’ financial information.

Los Gatos, Calif. – A new phishing scam is reportedly targeting Netflix customers and trying to obtain their financial and personal information. According to the Huffington Post, the scam provides customers with a phony Netflix log-in page that brings them to another fake Netflix page informing them their account has been suspended for unusual activity and providing a fraudulent customer service number.

Sport Chek has opened a digitally savvy flagship in the largest shopping mall in North America: West Edmonton Mall, Edmonton, Alberta (Canada). The sporting goods retailer has woven interactive technology and digital installations throughout the 80,000-sq.-ft., two-level space, which is designed to offer an enhanced, personalized shopping experience that connects consumers to the sports they are passionate about.

By Mark Ledbetter, Global VP Retail Strategy, SAP

The changing nature of retail combined with an ever-greater reliance on data is forcing retailers to adjust their workforce and employee skill sets accordingly. From a customer experience standpoint, most retailers are transitioning to a brick-and-click model that aims to ensure customers have a seamless shopping experience regardless of which channel they use.

Cape Town, South Africa -- South African retailer Woolworths has implemented MetricStream's Sustainability Performance Management Solution to capture and measure sustainability metrics and indicators around energy, water, soil, and waste management. The solution will also help Woolworths monitor supplier compliance with sustainability guidelines, and optimize the performance of the company's sustainability projects and initiatives.

New York -- As technology transforms multichannel retail into hyper-channel, “always-on” retailing, chains must emotionally connect with consumers as never before, according to Joseph Bona. Bona, president of branded environments for New York City-based brand agency/retail design firm CBX, is one of the featured speakers at Chain Store Age’s upcoming 50th annual SPECS conference,  March 9 -12, Grapevine, Texas.

Cincinnati - Intelligrated is introducing fulfillment execution systems, a new software model from its subsidiary company, Knighted Fulfillment execution systems optimize fulfillment in real time.

Over this year, four key trends will propel the industry down the path to more efficient payments.