Artificial Intelligence

New York -- Kohl's Department Stores was honored by the U.S. Environmental Protection Agency for its efforts to reduce emissions linked to climate change. The retailer was recognized with EPA’s Excellence in Greenhouse Gas Management (Goal Achievement) Award for reducing carbon emissions by improving the energy efficiency in its stores and buying renewable energy and installing solar panels.

Woonsocket, R.I. -- CVS/pharmacy now provides ScripTalk talking prescription labels for prescriptions ordered for home delivery through its online pharmacy, CVS.com. The ScripTalk labels provide a way to access information on prescription labels for individuals who cannot read standard print.

The ScripTalk labels are free to CVS.com pharmacy customers who are blind or visually impaired. Customers can also obtain a free ScripTalk reader from Envision America that will enable them to listen to the information on the ScripTalk label.

Seattle – WhitePages is rolling out the WhitePages Pro Identity Score product, which is designed to help business users quickly validate customer identities to accelerate their order flow, as well as detect fake identities that warrant flagging the transaction. WhitePages Pro provides business users with access to a database of consumer contact information.

Cincinnati -- Intelligrated is releasing new RTS Trak3 cL pick-to-light hardware from its subsidiary company, Knighted. The new pick-to-light system enables maximum picking and putting accuracy and efficiency in high-velocity, high-SKU omni-channel and e-commerce fulfillment environments.

Milwaukee – Roundy’s Supermarkets has selected Symphony EYC Customer Insights behavioral insights platform and expertise to enable customer-centric business processes. With Symphony EYC, Roundy's will gain and leverage consumer insights to optimize product selection, customer communication and other critical functions across all Roundy's grocery stores and pharmacies throughout the Midwest.

Cincinnati – Intelligrated is launching the Intelligrated OLS shuttle system, an automated storage and retrieval solution designed to provide quick access to individual cartons, totes and trays in a minimal footprint for high-volume distribution, fulfillment and manufacturing environments.

Dutch physicist Niels Bohr wasn’t talking about the retail industry when he said, “prediction is very difficult, especially about the future,” but the comment couldn’t be more relevant given the volatility facing the retail industry.

The idea of customer purchases being limited to brick-and-mortar stores faded long ago. Digital technologies, such as the Internet and mobile devices, and evolving shopping channels have made it difficult to distinguish what is and is not a “store.”

Atlanta – Close to half (45.1%) of brands reported that ‘measuring ROI and results’ is their greatest challenge when using the Twitter platform for marketing, followed by ‘building an audience’ (42.1%) and ‘engagement’ (36.8%). According to a new survey from Social Media Marketing University (SMU), 65% of brands say that Twitter is an effective marketing tool, while 30.6% are undecided. Other notable findings include: • 96.2% of brands using Twitter as a marketing tool report having challenges using the platform to achieve specific goals.