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Artificial Intelligence

  • Target’s start-ups make their pitch

    Eleven retail tech startups took the stage at Minneapolis’ Orchestra Hall on Tuesday in front of nearly 1,000 people. The goal? Deliver the pitch of a lifetime.  

  • Illuminating the Back of the House: How Smart Lighting Improves Retail Ops

    While much emphasis is placed on optimizing the front-of-the-house retail experience, improving back-of-the-house operations can also help retailers better meet customers’ evolving expectations – and intelligent lighting systems may be a key to improving those operations.    

  • Helzberg strives for multichannel VIP customer experiences

    Helzberg Diamonds is committed to “making people feel loved.”   By adopting a set of multichannel customer experience management solutions, the jeweler is taking the next step to “wowwing” its shoppers with more personalized customer service cross-channel.   

  • Tory Burch taps former Burberry exec

    John Douglas has been named chief technology officer at Tory Burch LLC.   In this newly created position, Douglas will be responsible for leading the company’s global technology and IT functions.   Previously, Douglas was the CIO with MCM Fashion Group. Prior to that position, he spent nine years as CTO at Burberry.  

  • Rent-A-Center improves customer lease processing

    Rent-A-Center customers can now attain merchandise even faster.   The rent-to-own retailer added Provenir Cloud, from risk analytics and decisioning solutions provider, Proviner, to support the processing of customer applications for lease purchase agreements across its Acceptance Now division. AcceptanceNow partners with a variety of furniture, appliance and other retailers, increasing shoppers’ accessibility to high quality brands.   

  • Report: Contact centers 'out of touch' with consumer needs

    Industry observers are reporting that customer service is on the decline. The culprit: contact centers.  

  • Pizza giant introduces bots for ordering

    Domino’s customers can now place their orders without ever talking to a human.   Starting Sept. 15, Domino’s customers with a “pizza profile” on the chain’s website can place orders via bot-based Facebook Messenger. The pizza chain's in-house team, which created zero-click ordering via Amazon Echo and Apple Watch, also developed Domino's new ordering bot.  

  • Report: Digital dictates the majority of in-store purchases

    Traditional retailers who think the digital tide can be turned back are deluding themselves, according to the consulting firm’s fourth annual “New Digital Divide” report. With Facebook and Google playing host to hours of commercial interactions with consumers on a daily basis, the classic retail brand’s ability to guide the path to purchase is waning.

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