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Artificial Intelligence

  • Staying Competitive in Retail: Three Trends to Watch Out For

    With 2017 in full swing, we’ve already had a taste of what’s in store for the retail industry in the year ahead. With innovation driving technological advancements and online consumers demanding speed and convenience, we’ve outlined three key trends that all retailers need to pay attention to in order to compete.   More chatbots

  • Report: Amazon advances Alexa’s voice-recognition functionality

    Alexa is getting personal.   Amazon is reportedly working on a feature that would allow the Alexa voice assistant that powers its Echo line of speakers to distinguish between individual users based on their voice, sources familiar with the situation told Time.    

  • Survey: Gen Z loves digital shopping tools — and physical stores

    Move over millennials, Gen Z is snapping at your heels. And retailers should take note.    Retailers looking to capture share of wallet and brand loyalty from Gen Z – the most  digitally- and socially-engaged generation to date — need to step up their focus on new ways of engagement. But they also should pay attention to their physical stores.   

  • Robots Set to Revolutionize Store Experience

    Steve Carlin, VP and general manager of SoftBank Robotics, spoke with Chain Store Age about how robots are helping to reinvent the in-store shopping experience.

    What trends are advancing interest in robot technology at the store level?

    A few trends have helped set the stage for in-store robotics.

  • Spotlight on Sign Management Management

    Retail signs have undergone a major evolution in recent years fueled by the adoption of digital technologies. Marilyn Brennan, business development manager at Egan Sign, spoke with Chain Store Age about the status of sign management in retail.

    What trends are you seeing with regard to retail sign programs?

  • Driving Unified Commerce — with Drones

    The quest to be a leader in unified commerce remains on top of retailers’ to-do lists. And those companies that tap the power of drones could be positioning themselves to become leaders in the game.

    A process that breaks down operational silos, unified commerce requires retailers to transform their organization, business processes and technology to align with customer demands. The result: the ability to drive a top-notch, frictionless, non-frustrating and valuable customer experience.

  • GameStop Updates its Analytics Game

    Video game retailer focuses on improving online post-purchase experience

    GameStop’s shoppers are becoming increasingly digital — an evolution that is also narrowing the window between when shoppers purchase merchandise and when they expect to receive it.

    Eager to stay engaged with shoppers within this shrinking post-purchase gap, GameStop launched a new e-commerce strategy just prior to its holiday rush focused on driving post-purchase revenue and creating more satisfied customers during this critical selling period.

  • Study: Virtual reality market to hit $9.2 billion by 2021

    The proliferation of cheaper, mass-produced consumer-grade virtual reality (VR) applications are finding their niche in retail.   The technology, which was often synonymous with customized and expensive equipment, has been a long-time staple for military training, civil flight training, and industrial 3D modeling.   
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