NRF 2020: It’s the customer, stupidTwo sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales. Adobe: Mobile plays key role in holiday shopping growthSmartphones drove double-digit increases in online holiday revenue and traffic. J.Crew scales e-commerce operations for seasonal rush J. Crew has deployed a solution that enables it to better manage major seasonal spikes in online demand. Area15 partners with Intel on retail experience testing Area15, set to open in Las Vegas in April, describes itself as an “edgy, interactive, trend-ahead mall and performance complex that blurs the line between fantasy and reality.” Google dives deeper into retail with latest acquisition Google is acquiring an Irish retail startup whose mission is “to make things better for local retailers.” Walmart ups commitment to store robots Walmart is expanding its use of automated shelf-scanning inventory robot technology. Stop & Shop deploys new solution to protect stores during power outages Stop & Shop is deploying fuel cell technology that will reduce its environmental footprint while keeping stores open even during a power outage. Top 10 global consumer trends for 2020 People are beginning to accept that robots or other artificial intelligence (AI) can perform certain tasks traditionally done by humans. Stein Mart bolsters BOPIS experience with virtual agents A specialty off-price retailer is making its buy online-pickup in-store (BOPIS) service more engaging for its customers. NRF Big Show: Positive outlook for 2020 The economy is positioned for steady growth this year. Fast-fashion retailer rolls out high-tech recycling bins H&M has a “smart” new way to encourage shoppers to recycle their unwanted clothing. Taco Bell personalizes its mobile experience Taco Bell is making it even easier for mobile app users to order their favorite burritos and chalupas. First Previous 291 292 293 294 295 Next Last