Voice Control

Amazon seeks to transform the in-vehicle experience for auto brands including Chrysler, Dodge, and Jeep.

A regional Midwest grocery/convenience chain is making talking prescription labels available in 26 languages to visually- and print-impaired customers.

Consumers’ restaurant preferences have changed notably from before the outset of the COVID-19 pandemic.

A leading meal kit delivery service is expanding into an emerging shopping channel.

Walmart is making a financial investment to support automated and streamlined communications with customers.

Desirable young consumers will increasingly utilize Instagram and other non-traditional shopping channels during the 2021 holiday season.

Walmart customers may soon be able to text their shopping list.

An outdoor cooking equipment brand is streamlining its customer service agents’ access to relevant data with cloud-based Amazon Web Services technology.

The latest line of Fire smart TV devices from Amazon includes the first TVs the e-tail giant has ever built itself.

BJ’s Wholesale Club is automating chat- and call-based customer service to ensure longstanding shoppers are satisfied.