-
Sears ‘hears’ need for better picking with Honeywell voice-directed solution
No matter how good a retailer’s seamless experience is, without the correct product it falls apart.
Sears Holding Corp. is trying to ensure the right products are picked for the right customers with new Honeywell Vocollect voice-directed picking solutions. The retailer is working with Speech Interface Design (SID) to implement the solutions in two of its regional specialty distribution centers (RSCs) and its largest retail distribution center (RDC) in the coming months.
-
Report: Walmart gets the message on in-store assistance
Usually retailers are not pleased when hackers get into their systems, but Walmart Stores Inc. is very happy with three hackers in particular. Walmart will test a new SMS-based customer service tool that won a recent Walmart Labs-sponsored “hackathon.”

