More retailers use AI to improve customer serviceRetailers are increasingly applying artificial intelligence (AI) to better personalize customer service initiatives, and momentum is increasing. ‘Just walk out,’ smart technology usage to skyrocket over next five yearsRetailers are stepping up their investments in technologies that rival those found at Amazon Go — and spending is set to explode by 2023. Five holiday predictions In advance of the 2018 holiday rush, here are five predictions for the upcoming shopping season. Online holiday sales to increase 15%, according to forecast E-commerce sales will rise this year — and so will Amazon’s share of the pie. Six digital trends to stay on top of Mobile ad spending, smart speaker adoption, and augmented reality are among six digital trends on a watch list compiled by eMarketer. Study: The top-selling categories on Prime Day were… Amazon’s 36-hour mega-sale not only brought in record sales, it also underscored the online giant’s fight for dominance in home improvement, grocery and private label. Survey: Parents prefer stores for back-to-school shopping When it comes to shopping for back-to-school goods, parents overwhelmingly opt for brick-and-mortar, lured by discounts and no shipping costs. CSA Exclusive: Innovation takes center stage at Perry Ellis International Perry Ellis International has a new executive steering the fashion retailer’s path toward innovation, and the company is moving full steam ahead. Study: Prime Day still doesn’t have the allure of Black Friday weekend Despite Prime Day’s overall excitement and steep promotions, customers expect better deals on Black Friday and Cyber Monday. TechBytes: Three weapons in the online grocery delivery war The online grocery battle continues to heat up, and traditional supermarket operators are feeling the pressure. Shoppers are most creeped out by… Consumers want a more personalized shopping experience, but some of the related solutions still creep them out. Study: Consumers not completely sold on voice-assisted shopping Voice-assisted shopping still has a ways to go when it comes to being a primary source for online searches and purchases. First Previous 15 16 17 18 19 Next Last