Amazon tests smart chatbotsAmazon’s automated customer chat is becoming more sophisticated. Juniper Research: Online payment fraud losses to exceed $200 billionThe ongoing high level of data breaches and fraud innovation techniques is driving high losses for e-commerce and other types of businesses. Study reveals mixed retailer view of AI Retailers see high potential value in artificial intelligence (AI), but also a number of challenges. Etsy elevates operations with cloud migration Etsy plans to improve efficiency and customer experience with cloud-based data storage and analytics. JDA in name change as part of rebranding initiative JDA Software Inc. is taking off with a new name to better align with its focus on cloud transformation. Footwear retailers team up to ensure kids get the right fit Stride Rite is making its Fit Zone by Stride Rite digital fitting solution available at select Dillard’s stores. Walgreens launches new IT model to save costs Walgreens Boots Alliance is turning to managed services to transform its global IT function. Taco Bell personalizes its mobile experience Taco Bell is making it even easier for mobile app users to order their favorite burritos and chalupas. Regional grocers personalize customer interactions – at scale Two regional grocery chains are leveraging the same personalization intelligence engine to create a more relevant shopping experience. Three trends to watch for at NRF 2020 This year, the annual National Retail Federation’s Big Show is titled “2020 Vision,” and there will be some important developments to see. Six ways to reduce your workforce management costs Labor costs are increasing. Study: Online fraud grows sophisticated Cyberattacks are more closely mimicking human behavior and following seasonal patterns. First Previous 30 31 32 33 34 Next Last
