Artificial Intelligence

Walmart CFO Charles Holley weighed in on the retailer’s growth priorities earlier this week during a presentation to investors at the Bank of America Merrill Lynch Consumer & Retail Conference.

From mobile wallets to QR codes to apps, Macy's is making all the right moves

Mobility is sure to play an increasingly important role in Macy's omnichannel future, both in commerce and marketing. But don't look for the company to take a cookie-cutter approach.

Senior executives from Yahoo! and Ecolab are the newest members of the board of directors at Target.

The retailer late Wednesday announced the addition of Douglas M. Baker, Jr., chairman and CEO of Ecolab Inc., and Henrique De Castro, COO of Yahoo! Inc., to its board, effective immediately.

Baker, 54, is a 24-year veteran at St. Paul, Minn.-based Ecolab. Prior to being named president and CEO in July 2004, Baker held key roles in marketing, sales and general management in both the U.S. and Europe. He became chairman in May 2006.

Armonk, N.Y. -- IBM on Thursday announced the creation of the IBM Customer Experience Lab, dedicated to helping business leaders transform the way customers experience their products, services and brands through the use of mobile, social, cloud and advanced analytics technologies.

The IBM Customer Experience Lab will provide CEOs, CMOs, CFOs, heads of sales and other C-suite executives direct access to a virtual team of 100 researchers, supported by the expertise of thousands of IBM business consultants addressing the opportunities of the digital front office.

By Greg Kefer, [email protected]

The latest study on the risk posed by supply chain disruptions by Deloitte just hit the news. Executives were surveyed regarding feelings (or fears) about their exposure to unexpected events in their global supply chains. As you can imagine, most feel unprepared and report disruptions have become more costly. Negative outcomes in the global supply chain like costly margin erosion and demand change are all too common for most companies.

ARMONK, N.Y. — IBM has opened its Customer Experience Lab in New York with the goal of helping business leaders transform the way customers experience their products, services and brands through the use of mobile, social, cloud and advanced analytics technologies. 

 IBM scientists and business consultants will co-create with clients to deliver systems that learn and personalize the experiences of each individual customer, identify patterns, preferences and create context from Big Data, and drive scale economics. 

New York -- Google came out on top, followed by Amazon and Apple, in a new survey by market research company Ipsos called “The Most Influential Brands in the United States 2013.” The survey, which asked U.S. consumers to rate 100 leading brands on a wide variety of attributes, determined that the dimensions or factors that drive a brand’s influence are: engagement; trustworthy; leading edge; corporate citizenship; and, presence.

Rockville, Md. -- Mom's Organic Market announced the activation of rooftop solar panels on its store in Waldorf, Md. The store, opened in November 2012, features energy-efficient design, including closed-door coolers, LED lighting and electric car charging stations. The photovoltaic system, installed by SolarCity, is expected to offset the store's energy needs by at least 15%.