Logistics

New York - L.L. Bean had the overall best customer service performance in May, the second time the retailer has topped the list in the past three months. According to monthly benchmark analysis from customer service analysis provider StellaService, L.L. Bean’s performance was strong in nearly every area — fourth in phone, sixth in email, eighth in chat and fourth in returns/refunds.

Manhattan Associates Momentum 2014

“We will have real-time temperature monitoring by the end of the year. Imagine what that means.”

— Tony Thompson, president and COO, Papa John’s International Inc.

“It’s hard to talk to anyone at Amazon. Everything has to be automated through their site.

Scottsdale, Ariz. – Although 50% of CEOs say that their supply chain can be a strategic differentiator in the new omni-channel customer paradigm, 83% of worldwide CEOs believe that their retail supply chains are currently “not optimal” for today’s changing retail environment.

Dublin, Calif. -- dd’s Discounts, a division of Ross Stores, will open its first store in New Jersey, in the town of Ewing, on June 28.

Including this new location, dd’s Discounts will operate approximately 140 locations in 11 states. The company is on schedule to complete its expansion plan to open approximately 20 locations in 2014.

Together, Ross Dress for Less and dd’s Discounts currently operate over 1,300 off-price apparel and home fashion stores in 33 states, the District of Columbia and Guam.

New York -- Walmart will open a new dedicated e-commerce fulfillment, in the Indianapolis suburb of Plainview. The1.2 million-sq.-ft. facility is expected to open in early 2015.

Walmart’s other online dedicated centers are located in Texas and Pennsylvania.

Commerce, Calif. — 99¢ Only Stores has signed a lease for the entire 615,000-sq.-ft. Garfield Corporate Center in Commerce, California, in Los Angeles County. It is the largest industrial infill lease ever signed in Los Angeles County. In addition, the building ranks as the largest freestanding building to be constructed in Greater Los Angeles in the past 10 years.

JLL represented the landlord, KTR Capital Partners, the property’s developer and landlord, in the transaction.

New Delhi, India – Wal-Mart Stores In. has reportedly opened an e-commerce site to serve the small retailers that shop at its members-only cash-and-carry stores in India. According to Bloomberg, Wal-Mart is piloting the site for small retailers located in the cities of Hyderabad and Lucknow, with full rollout across India planned in January 2015.