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Supply Chain & Merchandising

  • HSN names Fruit of the Loom exec Cornerstone president

    St. Petersburg, Fla. - HSN Inc. has named Jeffrey Kuster as president of Cornerstone and executive officer of HSNi. Kuster, 48, has held various leadership positions in the apparel, fashion and retail industries, most recently as executive VP, chief marketing and strategy officer for Berkshire Hathaway's Fruit of the Loom.  

  • Shoe Carnival on right path in Q3

    Improved e-commerce and marketing strategies are among the reasons Shoe Carnival President and CEO Cliff Sifford cited for the company’s increase in same store sales.

  • Discount Tire taps OneView Commerce with hybris and SAP to enhance customer experience

    BOSTON - Discount Tire has selected OneView Commerce to enhance the retailer’s “customer for life” brand experience in its more than 875 stores nationwide.  

  • Tech Guest Viewpoint: Think Solutions When Managing Your Retail Data

    Data migrations and system upgrades usually require at least some downtime. In fact, 81% of companies schedule migrations overnight or on weekends when fewer people are working, and fewer customers can potentially be disrupted by downtime. Particularly in this era of 24/7 online ecommerce, some degree of business risk always accompanies downtime.

     

    Downtime costs the retail industry $18 billion annually, according to market research firm IDC. But it doesn’t have to.

     

  • Store expansion Casey’s reveals $31.5 million tax error; plans 72-108 new stores

    Iowa – Casey’s General Stores Inc. will revise its financial statements for fiscal years 2012, 2013 and 2014 and the first quarter of fiscal year 2015, due to a $31.5 million error in how it accounted for excise tax on sales of ethanol fuel.  

  • DSW tops Q3 expectations

    Columbus, Ohio – DSW Inc. exceeded Wall Street expectations for net income and sales in the third quarter of fiscal 2014. Net income fell a less than expected 10% to $49.55 million from $54.96 million the same quarter a year earlier, with higher operating expenses and lower pretax income contributing to the decline. Sales totaled $670 million compared to $633 million and same-store sales rose 2.6%.

  • J. Crew tops in online customer service

    New York — J. Crew provided the best overall online customer service in October, marking the retailer’s third time topping the Stella Benchmarks rankings from StellaService in 2014. The retailer ranked 4th in phone, second in email, eighth in shipping and 17th in returns.
      Stella Benchmarks includes 138 companies evaluated on a daily basis by StellaService. Customer care channels, phone, email and chat, are measured daily, while fulfillment metrics are measured across multiple orders each month.
     

  • Bloomingdale’s Goes High Tech

    Bloomingdale’s new store in Palo Alto, California, is the retailer’s most digitally sophisticated to date.

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