Supply Chain & Merchandising

New York - L.L. Bean provided the best overall customer service in the fiscal fourth quarter 2014, topping the first quarterly release of Stella Benchmarks. Companies included are part of StellaService’s daily customer care evaluations and weekly product orders.

Two companies – J.Crew and L.L. Bean – managed to rank in the Top 25 overall every month in 2014. So, it comes as no surprise that those two retailers are at the top of the most recent benchmarks.

Target’s better than expected 3.8% fourth quarter same store sales increase softened the sting of a massive $5.1 billion charge the company said it would take related to its retreat from Canada.

Cincinnati -- Macy's fourth quarter net income fell to $793 million from $811 million a year earlier, topping analysts expectations. However, the retailer issued a disappointing profit outlook for the current year, and sounded a warning for the current quarter, saying sales and margins would be impacted by shipping delays related to the West Coast ports dispute.

New York - Coach Inc. is the latest retailer to take a cloudy outlook on e-commerce. The luxury chain has re-platformed its flagship site on the Demandware Commerce Cloud.

Toronto – Sears Canada Inc. swung from profit to loss in a dismal fourth quarter of fiscal 2014. The retailer reported a net loss of $123.6 million in the fourth quarter of fiscal 2014, compared to net income of $373.7 million in the same period a year earlier.

The net loss included a pre-tax asset impairment charge of $99.3 million related to leasehold improvements in full-line and Hometown stores, and intangible assets. In addition, the net income a year earlier included several one-time tax gains, real estate sales and legal settlements.

Framingham, Mass. -- The TJX Cos. on Wednesday reported an 11% rise in fourth quarter profit and said it would raise employee pay above the minimum wage.  It also announced plans to expand into two more global markets.

On a more downbeat note, the off-price giant said it expected a strong dollar to reduce its profit by 5% and the new wage hikes to lower earnings by 4% the year ending Jan. 30, 2016.

As Dollar Tree prepares to absorb the costs associated with its pending acquisition of Family Dollar, the discounter beat Wall Street estimates of earnings for the fourth quarter.

Dollar Tree said net revenue improved 11% to $2.48 billion. Analysts had projected $1.15 a share in earnings and revenue of $2.47 billion. Dollar Tree said same-store sales rose 5.6% in the quarter and that the number of transactions rose 5%. For the period ended Jan. 31, Dollar Tree posted a profit of $206.6 million, or $1 a share, down from $213 million, or $1.02 a share, a year earlier.

New York - Brooks Brothers has expanded its cloud supply chain strategy using the GT Nexus platform. Since 2007, the retailer has used GT Nexus for procurement and settlement processes, and now will leverage that same data and connectivity to extend supply chain visibility, support international growth and reduce costs.