Supply Chain & Merchandising

By Kris Bjorson, JLL

Cost versus customer experience: As retailers compete on customer experience throughout the omni-channel supply chain process, the type of real estate and where it is located is playing a major role. In fact, according to JLL research, seven out of 10 retailers are still shaping their omnichannel product offering and customer service commitments.

While American Apparel implements a “strategic turnaround plan,” the severity of the company's financial problems is worsening. 

Net loss at American Apparel Inc. grew to $26.4 million in the first quarter of fiscal 2015, from $5.5 million the same quarter a year earlier. Net sales dropped 9% to $124.26 million from $137.1 million. Same-store sales fell 5%.

Brussels, Belgium – Belgian grocery retailer Delhaize Group and Dutch grocery retailer Ahold N.V. have confirmed they are engaged in preliminary discussions about a possible merger that could create one of the largest supermarket operators in the U.S. But the two companies said the talks may not result in any deal.

Los Angeles – Net loss at American Apparel Inc. grew to $26.4 million in the first quarter of fiscal 2015, from $5.5 million the same quarter a year earlier. Increased cost of sales and foreign currency translation, as well as legal, litigation and consulting costs related to the termination of founder/CEO Dov Chaney, helped boost net loss.

New York -- While most retailers are shrinking their footprints, Nebraska Furniture Mart (NFM) is doing just the opposite, opening the nation’s largest home furnishings store. Located in the new 433-acre Grandscape mixed-use development in The Colony, Texas, the two-level store has a whopping 560,000 sq, ft. of selling space (equivalent to about nine football fields). Including its on-site warehouse, the space totals more than 1.8 million sq. ft.

It’s been a month since the announcement of Hal Lawton’s move from Home Depot to eBay, where he will head up eBay North America.

San Francisco – Gap Inc. reported disappointing sales for April and the first quarter, hurt by fluctuations in foreign currency exchange and sliding sales at its namesake and Banana Republic divisions. Also, earlier timing of the Easter holiday, as compared to 2014, benefited the company’s March sales results and negatively impacted its April sales results.

Total same-store sales fell 12% in April, worse than predicted. Sales at Old Navy declined 6%, while sales at Banana Republic plunged 15%. Same-store sales for Gap fell 15%.

About a year and a half ago, I wrote the following about Sears in an article that appeared in this space: “the company has been run less like a retail operation and more like a REIT for many years now.”