Supply Chain & Merchandising

We live in the age of the empowered consumer – with little patience and sky-high demands for personalized shopping experiences. Today’s consumers are used to having everything they want available to them at the swipe of a finger or within a physical store. When there’s an app for nearly everything along with ultra-accurate search technologies, brands need to make sure they’re delivering on their promises and providing seamless and relevant customer experiences across all channels –mobile, web, social, call center, physical stores and more.

Smart & Final celebrated the one year anniversary of its public stock offering by telling investors a growth story about differentiation and new store expansion.

Smart & Final, a uniquely positioned operator of 266 warehouse style stores, has plans to open 100 new stores in the Western United States during the next four years. CEO Dave Hirz dropped that bombshell while he and other senior members of the company were at the New York Stock Exchange to ring the opening bell to commemorate the one year anniversary of the company’s listing.

An ongoing computer glitch has been wreaking major havoc at Walgreens. According to the Chicago Tribune, the Deerfield, Illinois-based drugstore giant was gradually restoring its automated pharmacy system this week after a massive outage on Sept. 22.

Pharmacists at all 8,200 U.S. Walgreens stores had to start manually filling prescriptions on Tuesday morning after the glitch occurred following overnight maintenance. As of the afternoon of Sept. 24, thousands of stores still lacked access to Walgreens’ central pharmacy database.

Between new formats, e-commerce efforts and supply chain initiatives, interesting times are ahead for Bed Bath & Beyond – even if second quarter sales were weak and profits declined.

There’s no time like face time. Whether closing a multi-million dollar business deal or selling discount apparel, nothing moves the needle like human engagement. And although modern POS solutions have been revolutionary in integrating inventory, customer data, omnichannel sales, and a slew of other retail success factors, large cash-wraps have driven a physical wedge between merchant and customer.

After a 16% increase in e-commerce sales in 2014, another 14% increase is projected this year, in turn driving greater customer expectations.* Today’s shopper is more connected than ever before, which means they have more information and can turn to any number of retailers for the products they want. The bottom line is if they don’t have the experience they desire, they will go elsewhere, especially during the holiday shopping frenzy.

The growth aspirations of Conn’s were revealed in the span of a few days recently when, with a new CEO at the helm, it entered the Georgia market and increased its presence in Colorado.

The bankrupt Haggen supermarket chain has listed 111 locations for sale, many in California, as the company looks to refocus its operations on 37 stores in the Pacific Northwest.