Supply Chain & Merchandising

Golf is a sport that rewards precision, and that extends to meeting customer demand across multiple channels.

That is why Atlanta-based, 25-store PGA Tour Superstore is leveraging the SPS Commerce Fulfillment platform to obtain actionable insights into back-end data that is crucial to support a seamless customer experience. This includes inventory levels, order status, shipment details, and payment and returns.

After a difficult third quarter of fiscal 2016, Perfumania Holdings Inc. continued experiencing problems in the year’s fourth quarter.

The specialty chain is considering closing an unspecified number of underperforming stores after reporting net income of $2.26 million, down 59% from $5.5 million a year earlier. Lower gross profit and operating income helped slash profit.

Bostonians are notorious for their love of locally based coffee chain Dunkin’ Donuts, and now the retailer is making it easier for them to get their daily fix.

According to the Boston Herald, Dunkin’ Donuts is expanding a pilot of on-demand delivery to about 200 stores in the Greater Boston area. The retailer is partnering with third-party delivery services Favor and DoorDash, both of whom try to get items to customers within an hour of placing a digital order.

At first glance, hardware cooperative Ace Hardware Corp. and video game chain GameStop Corp. are two retailers with little in common. However, both are leveraging their physical stores as fulfillment points for omnichannel purchases.

Ace is the place with in-store pickup

Oak Brook, Illinois-based Ace Hardware Corp. operates more than 4,400 stores and a distribution network of 14 retail support centers (RSCs) across the U.S. The company leverages this physical footprint to help meet the needs of online shoppers.

Hudson's Bay Company (HBC) will open a new omnichannel fulfillment center in Pottsville, Pennsylvania, that includes assistance from robots.

The center, opening in July, will run robotic retail technology that HBC says is approximately three-times faster than the typical technology utilized in e-commerce DCs The retailer plans to open the 450,000-sq.-ft. facility through a phased approach, expanding to 617,500 sq. ft. by January 2017.

Rising expenses resulted in an increased net loss at Tuesday Morning Corp. during the third quarter of fiscal 2016, despite positive sales results.

Dallas-based Tuesday Morning reported a net loss of $5.24 million, close to double the $2.8 million loss it posted during the third quarter of the previous fiscal year. On the plus side, net sales rose 11% to $211.38 million from $189.73 million. Same-store sales grew 13.4%, largely driven by an increase in customer transactions.

While several highly publicized emerging technologies are poised to have a major effect on retail by 2026, another touted bleeding-edge solution may fall short of expectations.

James Rhee is a tech-savvy numbers and operations guy, but the private equity investor-turned retailer relied on more than business smarts and technology to help revive Ashley Stewart. Realizing that the plus-size brand inspired a deep love among its customers, he developed a core strategy of kindness and loyalty, a strategy that recognized Ashley Stewart represented respect, community and joy to its shoppers.