Sales & Marketing

NEW YORK — Good customer service sells, according to a new study conducted by American Express.

City of Commerce, Calif. -- Los Angeles outlet shopping mall Citadel Outlets has named a new marketing team.
       
Traci Markel has been named marketing director and Simone O’Connor has been named marketing and special events manager.  The Citadel marketing team also includes Veronica Garzaro, marketing and domestic tourism manager, and Kristina Carlson, international tourism sales manager.
       

New York City -- Gap said its chief design director, Patrick Robinson, is leaving the company effective immediately. He had been executive VP of Gap Global Design for Adult and Body for four years.

The company said it will conduct a search for a successor.

Pam Wallack, head of the Gap Creative Center, made the decision to oust Robinson and will manage the design teams in the interim.

His departure follows a series of management shuffles and organizational changes aimed at reviving sagging sales of the brand.
 

NEW YORK — Customers shopped at Costco and BJ’s more often in April as they looked to save money on food and gas, according to results the company’s reported Thursday. Both companies generated same-store sales growth that exceeded analysts’ estimates due in part to an ability to pass through food price inflation to customers.

MINNEAPOLIS -- Supervalu announced that it will source 100% of its top 20 wild-caught seafood products from sustainable fisheries or those on a clear pathway to sustainability by 2015. Specifically, these products will be certified from Marine Stewardship Council (MSC) fisheries, in full assessment, or involved in a Fishery Improvement Project with World Wildlife Fund (WWF) by 2015, the company reported.

The most recent pricing survey from the equity research team at Credit Suisse shows that Walmart is either 3.1% cheaper than Target or 1.9% more expensive. The firm compared prices at stores in the Dallas and Chicago markets, as it does every month, and during March discovered the gap between the two competitors narrowed considerably.

“Target’s price gap with Walmart tightened from 4.2% in February to 3.1%,” according to the firm. “Target’s basket price decreased sequentially by 0.8% compared with Walmart’s 0.3% increase.”

WOONSOCKET, R.I. — CVS Caremark is “off to a good start” in 2011 as first-quarter results registered slightly above guidance for both the retail and PBM businesses, and the retail segment continues to gain share. But what president and CEO Larry Merlo wanted to clarify straight away during Thursday morning’s conference was the company’s commitment to its PBM division, and he outlined its plan to further improve PBM performance.

Walmart.com EVP Steve Nave and online grocer Peapod’s COO Mike Brennan are slated to share the stage at Nielsen’s upcoming Consumer 360 conference in Orlando June 20 to 22 during a session moderated by Adam Lashinsky, Fortune’s editor-at-large.